EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are hiring a Senior Business Analyst / Business Analyst - ServiceNow to lead requirements planning and guide engineering delivery for a ServiceNow rollout. You will manage scope and timelines, anticipate risks, and coordinate across engineering, QA, and product from design through maintenance and enhancements.
Responsibilities
- Gather stakeholder perspectives and translate them into clear requirements
- Define and maintain a tight scope statement for the overall program
- Develop and maintain program and project documentation needed for effective governance
- Partner with software engineers, QA, product managers and other engineering teams to move products and features through the full software project lifecycle with high quality
- Lead as scrum master by managing schedules, spotting potential issues early, and communicating status and risks to project stakeholders
- Coordinate release schedules and milestones while keeping momentum high in a fast-paced environment
- Support hands-on software development and project management, enable cross-functional coordination, and facilitate inter/intra team communications to deliver strong program outcomes
Requirements
- Broad IT experience totaling 5-10 years
- Demonstrated 4+ years of experience in Business Analysis, emerging technologies, or related technical domains
- At least 1+ year supporting a ServiceNow implementation
- Experience with software development and leading end-to-end program execution across multiple engineering teams
- Knowledge of ITSM, ITOM and HRSD modules and practices
- Experience operating within Agile software development methodologies
- Background as a scrum master, running development sprints
- Bachelor's degree in a technical field or equivalent practical experience
Nice to have
- Prior Software Engineering experience
- Experience solving problems in fast-paced and constantly changing environments
- Experience collaborating cross-functionally within highly integrated teams of technical and non-technical members
- Experience explaining technical concepts to non-technical audiences
- Strong spoken and written communication abilities
We offer
- Opportunity to work on technical challenges that may impact across geographies
- Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
- Opportunity to share your ideas on international platforms
- Sponsored Tech Talks & Hackathons
- Unlimited access to LinkedIn learning solutions
- Possibility to relocate to any EPAM office for short and long-term projects
- Focused individual development
- Benefit package:
- Health benefits
- Retirement benefits
- Paid time off
- Flexible benefits
- Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
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