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Client Engagement & Operations Manager (Urgent Hire)
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About the Role
We are a **global organization** operating across multiple markets and time zones, and we are seeking a highly motivated **Client Engagement \& Operations Coordinator** to join our remote team.
This role combines **outbound telephone outreach (cold and warm calls)**, **customer relationship management**, and **operations management**. As communication is central to our success, you will play a critical role in representing the company to prospects and clients worldwide while ensuring internal operations run efficiently.
Key Responsibilities
**Telephone Outreach \& Sales Engagement**
* Conduct **cold calls and outbound outreach** to prospective clients across global markets * Clearly communicate the company’s services and value proposition * Qualify leads, book meetings, and drive new business opportunities * Maintain accurate records of calls, outcomes, and follow\-ups within CRM systems * Work towards individual and team targets with **uncapped commission potential**
**Customer Management**
* Serve as a key point of contact for existing international clients * Manage inbound calls, emails, and customer requests across different time zones * Build strong, long\-term client relationships through clear, professional communication * Handle customer queries, updates, and issue resolution efficiently and empathetically
**Operations Management**
* Support daily business operations in a fully **remote environment** * Coordinate internal workflows, schedules, and communications * Maintain and update operational systems, databases, and documentation * Assist with reporting, tracking performance metrics, and operational planning * Identify and implement process improvements to enhance efficiency and scalability
What We’re Looking For
* Excellent **verbal and written communication skills** (essential for a global role) * Confidence and resilience when handling **cold calls and outbound sales activity** * Highly organized with strong attention to detail * Comfortable working independently in a remote setting * Customer\-focused, proactive, and results\-driven * Experience using CRM, sales, or operations tools is preferred * Previous experience in sales, customer management, or operations is an advantage
What We Offer
* **Remote\-first role** with flexibility to work from anywhere * Competitive **basic salary plus uncapped commission** * Comprehensive training and ongoing support * Opportunity to work with a diverse, global client base * Clear pathways for career progression within a growing international company * Collaborative, supportive, and performance\-driven culture
How to Apply
If you thrive in a **communication\-focused, remote role** and enjoy combining **sales, customer management, and operational responsibility**, we’d love to hear from you.
Pay: ₹21,000\.00 \- ₹50,000\.00 per month
Language:
* English (Required)
Work Location: Remote
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