Title: IT Technical Consultant (Aftersales & Retail Applications) Area: PT/TSMC - Aftersales / Retail Support Reporting Environment: Retail and Aftersales IT application landscape supporting dealer operations and company business users. Role Classification IT Technical Consultant (Aftersales & Retail Applications)
Focus Areas
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Sirius
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DLP
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EVA
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VEGA
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Alice IAM
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Contract interfaces
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Contract reporting
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Contract reconciliation
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Contract lifecycle support Key Business Stakeholders Works closely with:
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Enterprise Architect
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Retail & Customer Services IT Manager
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Aftersales business users
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Dealer administrators
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VEGA Central Support
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XENTRY support teams Primary Functional Ownership
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Sirius
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DLP
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EVA
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VEGA
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Alice IAM
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Contract interfaces
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Contract reporting
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Contract reconciliation
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Contract lifecycle support Key Technical Competencies
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Service & Maintenance Contract Systems
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Responsible for:
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Contract administration
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Contract reconciliation
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Provision corrections
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Contract activation support
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Contract lifecycle management
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Contract discrepancy investigations
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Business areas supported:
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Customer Services
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Accounting
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Dealer Network
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Aftersales Operations
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Systems & Applications Advanced Functional Support
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Sirius
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DLP
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EVA
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VEGA
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Alice IAM User & Dealer Support
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XENTRY access
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WIS access
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User provisioning
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Authentication issues
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Role administration
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Integration Support
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Strong operational exposure to:
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Sirius ? DLP
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DLP ? EVA
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DLP ? VEGA
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Interface monitoring
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Interface failures
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Batch processing
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Contract synchronization
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Data consistency validation
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This puts him closer to:
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Application / Integration Support
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than traditional end-user support.
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Database & Reporting
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PL/SQL
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Querying contract records
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Validating pricing
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Investigating processing issues
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Running updates
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Producing month-end reports
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Key deliverables:
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K1 processing
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Costing reports
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Contract reporting
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Data load activities
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Identity & Access Management
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Market Administrator responsibilities include: Alice IAM
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Ownership includes:
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Dealer user administration
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Job role management
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Profile assignment
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User authorization
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Access troubleshooting
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Supporting:
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South Africa
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Botswana
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Namibia
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Zimbabwe
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Zambia
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Eswatini Operational Responsibilities Daily
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Contract investigations
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User support
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Contract support
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Dealer support
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Incident management
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Interface monitoring
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Data validation
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Escalation handling Weekly
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Incident review
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Interface monitoring
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Backup verification
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Production support Monthly
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Sirius month-end
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Data loads
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K1 processing
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Costing report generation
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Release support
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Testing validation Technical Classification 40% Business Systems Support
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Contract processes
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Customer Services
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Accounting interaction
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Aftersales process support 35% Application Support
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EVA
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VEGA
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Sirius
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DLP 15% Integration Support
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Interfaces
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Batch processing
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Data synchronization 10% Identity Management
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Alice
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Dealer access management Tools & Systems Referenced Area Systems Dealer Platforms XENTRY Portal User Management Alice Knowledge & Warranty WIS, VEGA, EVA Support Tools DQP, CSM Data Platforms SIRIUS, DLP Integration Services I55 Interfaces Service Management ServiceNow Retail Queues
Email updated CV's to [Email Address Removed]
Desired Skills:
- Aftersales
- Sirius
- DLP
- VEGA
- Pl/Sql
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