Senior IT Engineer

Senior IT Engineer

Microsoft 365 | Endpoint Management | Enterprise Infrastructure | Automation

Job Summary

We are seeking an experienced Senior IT Engineer to take ownership of Microsoft 365 administration, endpoint management, identity and access management, enterprise infrastructure, and IT service operations. The ideal candidate will have strong hands-on technical expertise, excellent troubleshooting and automation skills, and the ability to support a global user environment while maintaining security, reliability, and operational efficiency.

Key Responsibilities1. Microsoft 365 Administration

• Administer and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Microsoft Entra ID, Defender, and Purview.
• Manage tenant configurations, user accounts, groups, licensing, administrative roles, mailboxes, distribution lists, and collaboration services.
• Troubleshoot complex issues involving email flow, authentication, permissions, Teams meetings, file access, OneDrive synchronisation, and collaboration tools.
• Configure Exchange Online mail flow, transport rules, connectors, retention policies, shared mailboxes, and email security controls.
• Manage Teams policies, meeting settings, voice and calling features, application permissions, and collaboration integrations.
• Maintain SharePoint Online and OneDrive permissions, sharing controls, site collections, and data governance.

2. Security, Identity and Compliance

• Implement and maintain security controls, including MFA, Conditional Access, SSO, least-privilege access, and privileged role management.
• Administer Microsoft Entra ID, Active Directory, and hybrid identity services, including AD Connect, Group Policy, DNS, DHCP, OU structures, replication, and domain trusts.
• Support Microsoft Defender, Defender for Office 365, Defender XDR, and Microsoft Purview capabilities, including DLP, audit logging, eDiscovery, retention policies, and sensitivity labels.
• Monitor service health, security configurations, compliance requirements, and tenant governance.

3. Endpoint and Infrastructure Management

• Deploy, configure, secure, and manage endpoints using Microsoft Intune, Endpoint Central, Jamf, or similar tools.
• Manage endpoint compliance policies, configuration profiles, application deployment, app protection, patching, and Windows Autopilot.
• Support Windows, macOS, and Linux operating systems, including troubleshooting, performance optimisation, and application issues.
• Maintain Windows and Linux servers, VMware/vSphere environments, storage systems, SAN/NAS, iSCSI, Fibre Channel, and related infrastructure services.
• Support cloud infrastructure and services, particularly Microsoft Azure and AWS, including EC2 and AWS WorkSpaces.
• Maintain meeting room and collaboration technologies, including Logitech Tap, Poly Studio, and associated audiovisual equipment.
• Provide technical support and administration for Confluence and Jira environments.

4. Automation and Continuous Improvement

• Develop and maintain automation scripts using PowerShell, Bash, Microsoft Graph, and Power Automate.
• Automate administrative tasks, user provisioning and deprovisioning, reporting, monitoring, and repetitive support activities.
• Create and maintain technical documentation, operational runbooks, and knowledge base articles.
• Identify opportunities to improve service reliability, security, user experience, licensing efficiency, and operational processes.

5. IT Operations and Technical Leadership

• Provide senior-level onsite and remote technical support to users across local and global offices.
• Own incidents, service requests, and technical escalations through to resolution.
• Follow established incident, problem, change, and configuration management processes.
• Collaborate with IT, security, infrastructure, application, finance, and business teams on daily operations and technical projects.
• Mentor team members, share technical knowledge, and support the development of L1/L2 support capabilities.

RequirementsEssential Qualifications and Experience

• Minimum 5 years of experience in IT engineering, systems administration, enterprise IT support, or a similar technical role.
• Strong hands-on experience administering Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Microsoft Entra ID, Defender, and Purview.
• Strong knowledge of Microsoft 365 tenant management, licensing, service health, governance, and secure configuration.
• Solid expertise in Active Directory, hybrid identity, AD Connect, SSO, MFA, Conditional Access, DNS, DHCP, Group Policy, and identity access management.
• Proven experience troubleshooting Exchange Online, mail flow, mailbox permissions, connectors, transport rules, and email security.
• Hands-on endpoint management experience with Microsoft Intune, Jamf, Endpoint Central, or equivalent platforms.
• Strong troubleshooting capabilities across Windows, macOS, Linux, endpoints, servers, networking, and collaboration technologies.
• Proficiency in PowerShell scripting for automation, reporting, bulk administration, and operational support.
• Good knowledge of Windows and Linux server administration, VMware/vSphere, SAN/NAS, iSCSI, and Fibre Channel.
• Experience supporting cloud services, preferably Microsoft Azure and AWS, including EC2 and AWS WorkSpaces.
• Understanding of Microsoft security and compliance tools, including Defender, Purview, DLP, eDiscovery, audit logging, and retention policies.
• Experience supporting enterprise environments with local and global users, ITSM processes, incident management, and technical escalations.
• Ability to produce clear technical documentation and practical knowledge base materials.

Personal Attributes

• Strong customer service orientation and commitment to delivering a positive user experience.
• Excellent written and verbal communication skills.
• Strong ownership, accountability, and problem-solving abilities.
• Able to prioritise tasks and remain calm under pressure.
• Collaborative, proactive, and comfortable working independently.
• Adaptable and willing to support BAU operations, projects, and continuous improvement initiatives.

Preferred Qualifications

• Microsoft certifications such as MS-102, Microsoft 365 Administrator Expert, Endpoint Administrator, Teams Administrator, Identity and Access Administrator, or Information Security Administrator.
• Experience with Microsoft Graph, Power Automate, Bash scripting, and automation solutions.
• Additional language proficiency is an advantage.

Other Requirements

• Fluent in English, both written and verbal.
• Eligible to live and work in the country of employment.
• Willing to provide occasional out-of-hours support for incidents, maintenance, or project delivery.

Pay: RM4,100.00 - RM12,000.00 per month

Work Location: In person

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