E-Commerce Supervisor

The E-Commerce Supervisor is responsible for managing the daily operations of the company's online sales channels, ensuring accurate order processing, proper inventory allocation, timely order fulfillment, and achievement of sales targets. The position also supervises the e-commerce team and coordinates with Sales, Warehouse, Logistics, Purchasing, Demand Planning, Finance, and Customer Service to ensure smooth and efficient operations.



KEY RESPONSIBILITIES



1. E-Commerce Operations


• Supervise daily operations across online marketplaces, including Shopee, Lazada, TikTok Shop, and other e-commerce platforms.
• Ensure accurate and timely processing of customer orders, from order receipt to dispatch.
- Monitor product listings, pricing, promotions, and inventory availability.
• Ensure compliance with company policies, standard operating procedures, and marketplace requirements.

2. Team Leadership and Supervision

• Lead, supervise, and monitor the performance of the e-commerce team.
• Assign tasks, establish priorities, and ensure timely completion of daily operational activities.
• Provide coaching and guidance to improve employee productivity and performance.
• Promote accountability, teamwork, and continuous improvement.
• Order Management and Inventory Control
• Ensure order releases strictly follow approved inventory allocations and available stock.
• Establish and implement workflows to prevent over-releasing, duplicate processing, and incorrect order fulfillment.
• Coordinate with Warehouse, Purchasing, and Demand Planning to ensure product availability.
• Monitor inventory discrepancies, stock levels, and order fulfillment accuracy.
- Investigate operational issues and implement corrective actions.

4. Online Sales and Marketplace Management

• Monitor online sales performance and ensure achievement of sales targets.
Coordinate promotional campaigns, discounts, and marketplace activities.
• Analyze sales trends, customer purchasing behavior, and competitor activities.
• Recommend strategies to improve sales, conversion rates, and profitability.
• Ensure accurate and updated product descriptions, prices, and promotional information.

5. Customer Service and Fulfillment


• Ensure timely resolution of customer inquiries, complaints, cancellations, and delivery concerns.
• Coordinate with Customer Service and Logistics to address order discrepancies and delivery issues.
• Monitor order accuracy, dispatch timelines, and customer satisfaction.
• Implement improvements to minimize cancellations, errors, and customer complaints.

6. Reporting and Process Improvement


• Prepare daily, weekly, and monthly reports on sales, inventory, order fulfillment, and team productivity.
• Monitor key performance indicators (KPIs) and recommend improvement initiatives.
- Develop and implement standard operating procedures and operational workflows.
- Identify opportunities to improve efficiency, accuracy, and overall e-commerce performance.

QUALIFICATIONS


• Bachelor's degree in Business Administration, Marketing, Information Technology, Supply Chain Management, or a related field.
• At least 2–3 years of experience in e-commerce operations, preferably with supervisory experience.
• Experience in FMCG, food distribution, retail, or online marketplace operations is an advantage.
• Familiarity with Shopee, Lazada, TikTok Shop, and other e-commerce platforms.
- Knowledge of order processing, inventory allocation, warehouse coordination, and fulfillment operations.
• Proficient in Microsoft Excel and reporting tools; experience with ERP systems is an advantage.
- Strong leadership, analytical, organizational, and problem-solving skills.
- Excellent communication and coordination abilities.
• Detail-oriented, proactive, and capable of working in a fast-paced environment.

Job Type: Full-time

Pay: Php25,000.00 - Php32,000.00 per month

Benefits:

• Promotion to permanent employee

Work Location: In person

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