On behalf of Volkswagen Financial Services AG, we manage a range of customer loyalty and bonus programs and are looking for a dedicated Customer Service Representative (m/f/d) to support our customers via phone and email.
Are you customer-focused, well-organized, and confident using MS Office? Do you enjoy driving new topics forward and interacting with people every day? Then we'd love to hear from you!
Your challenge:
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Serve as the primary point of contact for customers via phone and email, answering questions about contracts, bonus points, and orders.
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Deliver fast, effective, and customer-focused solutions that have a direct impact on customer satisfaction.
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Contribute your own ideas and experience to simplify processes and continuously improve efficiency, effectiveness, and service quality.
What you’ll need:
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Ideally, you have completed a commercial apprenticeship or hold a comparable qualification and have previous experience in customer service or handling customer inquiries.
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You are known for your calm, empathetic communication style and your professional approach to customer interactions.
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You remain composed under pressure and impress with your positive attitude and solution-oriented mindset.
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You work in a structured, organized, and independent manner and communicate confidently.
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Professional working proficiency in German, both written and spoken, is required.
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You have strong MS Office skills and enjoy working with and maintaining customer and transaction data.
More information:
Work-Life Balance
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Flexible working time models with full-time or part-time options (20–40 hours per week).
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No late-night or overnight shifts.
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No Sunday work.
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27 vacation days to start, with the opportunity to increase to up to 30 days.
Onboarding & Development
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A structured and comprehensive onboarding program.
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Extensive training opportunities.
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Internal learning, development, and career growth opportunities.
Benefits:
- Feel-good atmosphere: Free fruit and drinks (coffee and tea), company events (summer parties, team events, etc.)
- Benefits: Discount on tickets purchased from our webshop, clearing shifts (assist with entry and then enjoy the concert or festival), and many corporate benefits at discounted rates at various shops.
- Mobility and accessibility: Public transport subsidy, partnership with Bike Leasing for discounted bicycle purchases, and a central location with excellent accessibility.
- Company culture: Open and agile company culture, flat hierarchies, informal atmosphere, and regular feedback sessions.
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