Job Role. To provide prompt, effective communication support for customers and Resort staff by operating systems of Evolve Back Resorts.
Job Description
(a) Guest Orientation. To deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else within the resort.
(b) Personalized Service. EH provides a very personal, detailed, seamless service to guests.
(c) EH will take gentle care of all their guests from arrival until departure without imposing themselves on the guest.
(d) The attention to detail required and the ability to anticipate the needs of guests needs demand that the EH is a consummate resort professional with impeccable standards.
(e) Process Adherence. Ensures all initiatives and processes are within the company’s Responsible tourism framework.
(f) Documentation. Maintain & manage the documents as per SOPs. Engaging in day-to-day operation of the whole facility.
(g) Product Knowledge. Should have thorough knowledge of Resort & Operations.
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