IMPORTANT APPLICATION INSTRUCTIONS – PLEASE READ CAREFULLY
To be considered for this role, follow these steps:
- READ THE JOB DESCRIPTION: It contains essential details you need to know.
- USE AN UPDATED RESUME: Ensure your resume reflects your latest experience and achievements.
- OPERATIONS SUPPORT ADMINISTRATOR BACKGROUND: Make sure you have sales administration experience supporting an IT company. Experience in an MSP company is preferable, but not required. Be sure you understand what sales administration entails. THIS IS NOT A SALES ROLE!
- ALIGN YOUR APPLICATION: Make sure you’re applying for a role that matches the responsibilities and aligns with our values.
Benefits:
Offer: 80,000 PHP/month Permanent Work from Home Fixed Dayshift HMO after 1 month Profit Share Full-Time: 8 hours/day (AEST Time Zone)
Job Overview:
We are seeking a highly organised and proactive Operations Support professional who thrives in a fun and fast-paced environment. This role plays a critical part in supporting daily business operations across customer service, finance, purchasing, and internal team coordination. You will be communicating with our team and our amazing customers.
The successful candidate will manage customer inquiries, oversee product sourcing and quoting, coordinate inventory and purchasing, and handle key financial administration tasks. You will take ownership of customer issues and ensure our team has resolved them. This role also supports operational efficiency by assisting with dispatch coordination, onboarding processes, compliance auditing, and team support functions. You will learn new skills as part of our team development plan.
This position offers strong career growth potential, with opportunities to progress into leadership or operational management roles over time.
An ideal candidate will be detail-oriented, possess excellent problem-solving skills, and have a background in IT, sales administration, or business operations.
Key Responsibilities
Customer Engagement & Operational Support
- Manage initial customer inquiries, coordinate product sourcing, and prepare accurate quotes
- Oversee stock inventory and purchasing to ensure timely delivery
- Ensure daily completion of quotes, amendments, and operational updates
- Create and maintain customer accounts within internal systems
Financial Administration
- Oversee accounts receivable and debtor management
- Perform reconciliation of agreements and invoices, ensuring accuracy
- Generate financial and operational reports through Xero and ConnectWise as required
Team & Operations Support
- Act as dispatch manager when required
- Review and approve timesheets
- Manage multiple mailboxes efficiently
- Handle support calls, emails, and support tickets
Communication & Quality Assurance
- Conduct regular customer feedback calls to improve service quality
- Collaborate effectively with internal teams to meet timelines and expectations
- Audit engineer compliance with company policies and report irregularities to management
Additional Responsibilities
- Contribute to projects and operational initiatives as directed by management
- Maintain high standards of documentation accuracy and system updates
Requirements
- Analytical Skills: Strong problem-solving ability and capacity to multitask in a demanding environment
- Communication: Excellent written and verbal communication skills, with strong email management capability
- Teamwork: Demonstrates initiative and willingness to support the broader team
- Software Proficiency: Extensive experience with MS Office (Word, Excel, Outlook) and accounting software such as Xero
- Technical Background: IT background or familiarity with MSP tools (such as ConnectWise PSA™) is highly desirable
- Attention to Detail: High accuracy in grammar, spelling and financial entries
- Adaptability: Ability to perform under pressure while maintaining a positive attitude
- Commercial Awareness: Experience in sales administration, customer service, or business operations is advantageous
- Additional Experience: Managed Services, product management, and administration support experience is beneficial
- Tools: Comfortable using tools such as Grammarly and ChatGPT
Our Values
Fun – We should all have fun whilst at work. Learning – Learn something new every day. Ownership – act like an owner and take ownership of issues. Communication – open and honest communication.
Our Company
We are a fast-growing company with teams in the Philippines and Australia serving a range of small businesses with IT and marketing solutions. Our team of 21 employees have customers in 7 countries and has built a range of digital assets, one generates revenue of more than $5,000,000 and another with over 250,000 hits per month.
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To confirm you’ve read and understood these instructions, send a message through Indeed with the following statement: "I am Extreme, and I want to be part of your company."
Applications without this message submitted via Indeed will not be considered.
Job Type: Full-time
Pay: Php80,000.00 per month
Benefits:
- Health insurance
Application Question(s):
- Have you previously worked with an MSP IT company?
- Please list other accounting software you have experience with, including the duration of your experience (e.g., XERO– 2 years).
Experience:
- Xero: 3 years (Required)
- Operations Support: 3 years (Required)
Work Location: Remote
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