Moderator, Community & Safety (Cape Town)
About the Company
EyeLinkMedia is a community moderation and support service provider with a growing portfolio of innovative social platforms and dating apps.
This project refers to a video-first dating app designed for Gen Z, with a focus on authenticity and low-pressure connections. Instead of swiping through photos, users respond to daily prompts with short videos—making it easier to show personality and spark real conversations. With built-in friend support, voice/video chats, and a vibrant, scrollable feed, it turns dating into a fun, social experience. Gaining traction globally—especially in Spain, Italy, and Germany—this app is on a mission to make dating more real, inclusive, and anxiety free.
As part of the Community & Safety team, Moderators will support the safety and quality of this dating app and potentially other platforms, helping ensure that users across both platforms can interact in a safe, respectful, and welcoming environment.
What We’re Looking For in a Candidate
We’re seeking detail oriented, reliable individuals for an entry-level content moderation role. Ideal candidates are thoughtful, adaptable, and comfortable making nuanced decisions based on our community guidelines.
A bachelor’s degree or equivalent is a must, but not from any specific area of education. While it would be a plus, you also don’t need prior experience in moderation—just strong judgment, professionalism, and a willingness to learn. Fluency in Italian, German, French, or Spanish is a strong plus.
Overview
This document aims to clearly define the role and responsibilities of the Moderator position on the Community & Safety team at EyeLinkMedia.
Job Description
- Monitor and review complaints, reported content, users, and media across our family of apps to ensure a safe and positive user experience, addressing flagged items within agreed timeframes.
- Review complaints and moderation cases by assessing both content quality and potential policy or community guideline violations, applying the appropriate action based on internal policies.
- Enforce Community & Safety guidelines consistently across both platforms, considering the context and severity of each case when making moderation decisions.
- Utilize the moderation tools effectively to review, process, and manage cases across our platforms.
- Identify and appropriately handle content or user behavior that may violate safety standards, community guidelines, or platform policies.
- Collaborate with fellow Moderators and the wider Community & Safety team to maintain consistent decision making and improve moderation workflows.
- Offer process improvement suggestions to the Community & Safety (C&S) Management team to drive ongoing enhancements.
- Participate in ad hoc tasks or projects assigned by the C&S Management team, demonstrating adaptability and initiative.
- Attend regular meetings (or their recordings, when they happen outside of work hours) and assimilate updates from the C&S Management team, posing questions and providing constructive feedback when necessary.
- Complete training quizzes, audit disputes and other performance improvement resources, aiming to guarantee a stable performance in line with department expectations and goals.
- Demonstrate flexibility in work hours, ensuring coverage for a global user base, including weekends, as outlined in the Role Details & Requirements section of this document.
- Stay informed on social media trends, current events, and relevant cultural contexts to make informed and consistent moderation decisions.
- Continuously adapt to evolving role and company needs, being available for short-term changes in role requirements and daily or weekly tasks.
Role Details & Requirements
- Type: Freelance/Contractor.
- Compensation & Scheduling: This is a part-time, flexible role. You will be scheduled for a minimum of 3 set shifts per week, which amounts to 18 hours. There is a guaranteed weekly retainer of US $96. Within this retainer, US $6 is the base hourly rate for the first 16 hours worked in any given week, and US $9 per hour is the overtime rate for any additional time worked. Therefore, by default for your standard 18-hour week, you will be paid 16 hours at the base rate and 2 hours at the overtime rate.
- Standby Shifts: Based on operational needs, you may be scheduled for standby shifts any day of the week. During standby shifts, you will not be actively working unless required, Any active work performed during these standby periods will be compensated at the US $9 per hour overtime rate.
- Tools: Work is fully remote using your computer, browser, and Slack—no special software required.
- Start Date: Immediate availability preferred (those not available right away may still be considered later).
- Hiring Process: One interview with a Lead/Manager.
Note: This is a freelance role with no guaranteed long-term services.
Pay: R1 575,24 per week
Application Question(s):
- This role requires working rotating shifts, including evenings, weekends, and holidays. Are you fully available and comfortable working outside of a standard 9-to-5, Monday–Friday schedule? Answer with "Yes" or "No".
- This role involves regular exposure to sensitive, graphic, or disturbing digital content (e.g., violence, hate speech). Are you confident in your ability to review this material daily while maintaining your mental well-being? Answer with "Yes" or "No".
- Do you have a reliable personal computer you can use, a high-speed internet connection, and a private, secure workspace at home? Answer with "Yes" or "No".
- Do you hold a bachelor’s degree (in any field), and can you provide a brief, one-paragraph example of a time you had to make a nuanced decision based on specific rules or guidelines?
Work Location: Remote
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