Company Description The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
- Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
- HR in Hospitality Awards 2025:
- Excellence in Employee Experience
- HR Team of the Year
- HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
- Institute of Hospitality Awards 2025
- Talent Development Team of the Year
Job Description
Job title: All-day Dining Server
Department: Food & Beverage, Gallery
Inspired & supported by: Restaurant General Manager
Salary: £18,70 including service charge
Your purpose will be:
We are seeking passionate, professional, and guest-centric individuals to join the Gallery team at one of London’s most iconic luxury hotels. This role is central to delivering an exceptional all-day dining experience that reflects the highest standards of service and hospitality. You will act as an ambassador of the brand, creating memorable moments for guests through warm, personalised, and intuitive service.
You will be accountable for:
- Delivering a consistently memorable, professional 5-star service experience in line with Forbes and luxury hospitality standards
- Demonstrating expert knowledge of food, beverages, and hotel offerings to confidently guide and inspire guests
- Upholding all service standards, policies, and procedures to ensure excellence and consistency
- Contributing to a positive team culture built on collaboration, trust, and shared success
- Supporting departmental targets while prioritising guest satisfaction
- Contributing to revenue growth through creative initiatives and confident product recommendations
Guest Experience
- Deliver exceptional all-day dining service (breakfast, afternoon tea, dinner)
- Provide attentive, personalised service and build meaningful guest connections
- Ensure every interaction is warm, elegant, and efficient
Product Knowledge
- Confidently guide guests through menu selections and beverage pairings
- Share knowledge of ingredients, promotions, and hotel offerings
Operations
- Manage reservations and record guest preferences accurately
- Execute service standards with precision
- Maintain health, safety, and hygiene compliance
- Communicate effectively with kitchen and front-of-house teams
Commercial Focus
- Upsell thoughtfully to enhance guest experience
- Support revenue goals while prioritising guest satisfaction
Qualifications
What you will need to do in this role:
Essential:
- 1-2 years of serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
- Quick thinking, resourceful and able to solve problems’ at the moment
- Ability to remain calm and courteous at all times
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
- Flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs, as well across the day for breakfast, afternoon tea and evening
- Good knowledge of spoken and written English
Desirable:
- Basic knowledge of a POS System
- Basic knowledge of Open table
- Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary and additional service charge
- Life insurance and pension
- 31 days of holiday (including public holidays)
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant, gym, interfaith prayer room and wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
- Cycle-to-work scheme
- Season ticket loan for commuting
- Annual optician reimbursements of £100
- Local discounts for F&B and retail
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