Store Manager

About the role

**Role\-Store Manager****Experience\- 4\-7 Years****Location\- Faridabad** **About the Fairdeal.Market**

Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 60 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably. **Role Overview:**

The Store Manager will support the end\-to\-end management of a B2B grocery dark store, ensuring smooth execution across **inwarding, inventory control, picking/packing, fulfilment, and last\-mile dispatch**. The role demands strong operational discipline, a data\-driven mindset, and the ability to lead teams to consistently achieve daily, weekly, and monthly KPIs related to efficiency, accuracy, cost, and customer satisfaction. **Key Responsibilities:** **1\. Warehouse \& Inventory Management*** Ensure timely **inwarding and putaway** of stock as per plan. * Maintain **inventory accuracy** through regular cycle counts, audits, and reconciliation. * Monitor **stock health**, expiry, damages, and shrinkage; implement preventive controls. * Coordinate with procurement and vendors for **returns, replacements, and rejections**. * Maintain optimal **storage layout, safety, and hygiene standards** within the warehouse.

**2\. Order Fulfilment \& Picking*** Oversee **order\-wise picking, QC, packing, and dispatch** operations. * Drive **picking accuracy and order fill rate** to meet SLAs. * Ensure daily **replenishment and bin accuracy** to minimize misses and delays. * Analyze and improve **picking productivity and turnaround time (TAT)**.

**3\. Last\-Mile Operations*** Ensure **timely dispatch and delivery** of orders as per route plans. * Manage **delivery partners / drivers**, ensuring performance and compliance. * Monitor **cash collections, returns, and complaint closures**. * Reduce **delivery complaints, undelivered orders, and reverse logistics losses**.

**4\. People \& Process Management*** Lead a team of **shift in\-charges, pickers, packers, loaders, and delivery staff**. * Conduct daily shift planning, huddles, and performance reviews. * Ensure adherence to **SOPs, safety standards, and labour discipline**. * Drive **training, motivation, and productivity improvement initiatives**.

**5\. KPI Ownership \& Reporting** **Own and report performance across:*** Inward SLA adherence * Inventory accuracy / Shrinkage / Damages * Order fill rate \& Picking accuracy * Fulfilment \& Delivery TAT * Customer complaints \& closure rate * Cash collection \& settlement accuracy * Team attendance \& productivity discipline

**Qualifications \& Skills:*** Graduate (preferred in Supply Chain, Operations, or Commerce). * **4–7 years of experience** in operations, preferably in **warehouse, dark store, or FMCG/e\-commerce B2B setups**. * Strong understanding of **inventory control, fulfilment processes, and last\-mile logistics**. * Proficient in **Excel, WMS, OMS** and comfortable using data to drive decisions. * Excellent **team management, problem\-solving, and communication** skills. * Willingness to work in **rotational shifts** and manage end\-to\-end daily operations.

**Performance Metrics (KPIs):*** Inward SLA adherence * Inventory accuracy \>99% * Shrinkage \& damage \<0\.5% * Order fulfilment rate \>98% * Picking accuracy \>99% * Dispatch TAT adherence \>95% * Customer complaint closure \<24 hrs * Cash settlement 100% same\-day

**Why Join Us:**

Be part of a fast\-growing **B2B grocery platform** revolutionizing supply to retailers. Gain hands\-on exposure to large\-scale operations, data\-led performance management, and people leadership in a high\-growth environment.