Customer Service Manager (industrial gases, LPG or gas distribution) Location: Alrode, Alberton – Gauteng Employment Type: Permanent Industry: Industrial Gases / LPG / Gas Distribution
Job Overview We are seeking an experienced and results-driven Customer Service Manager with a background in industrial gases, LPG or gas distribution to lead and manage the customer service function of a well-established organisation based in Alrode, Alberton.
The successful candidate will be responsible for driving customer service excellence, improving operational efficiency, managing customer relationships and leading a high-performing customer service team.
Key Responsibilities
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Develop and implement customer service strategies aligned with business objectives.
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Lead, manage and develop the Customer Service team to ensure operational excellence.
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Oversee daily customer service operations, including enquiries, order-related issues, complaints and escalations.
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Monitor service delivery standards, SLAs and departmental KPIs.
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Drive customer satisfaction, retention and continuous improvement initiatives.
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Identify opportunities for process optimisation and service delivery improvements.
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Prepare and analyse customer service performance reports and management dashboards.
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Collaborate with Sales, Finance, Supply Chain and Logistics to ensure seamless service delivery.
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Manage customer pricing queries, account-related concerns and service disputes.
Minimum Requirements
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Must have previous experience working within the industrial gases, LPG or gas distribution industry.
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Matric and a Bachelor's Degree or National Diploma in Business Management or Customer Service Management.
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Minimum 5–8 years' experience in a Customer Service environment.
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Minimum 3 years' management experience, including direct management of customer service teams.
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Proven experience managing escalated customer complaints and service delivery challenges.
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Strong experience in SLA management, KPI development, performance reporting and process improvement.
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Excellent leadership, communication, problem-solving and stakeholder management skills.
Important Relevant experience within the industrial gases, LPG or gas distribution industry is a non-negotiable requirement. Candidates without this industry experience will not be considered.
Desired Skills:
- Communication
- Development
- Leadership
- Stakeholder Management
- R
Desired Qualification Level:
- Diploma
About The Employer:
Gases
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