Field Service Engineer Job description:
- Participate in troubleshooting for both hardware and software issues;
- Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
- IMACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
- Provide onsite escorts for Third Parties;
- Customer Location survey updates (rack elevations, current equipment, etc.);
- Video room support including endpoints and meeting room panels;
- Assisting with live events as requested by Customer
- Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
Roles and Responsibilities:
- Coordinate with the Service Desk and other necessary entities, including third parties and client support organizations, to provide the technical support services
- Troubleshoot, diagnose, and resolve Incidents for devices and software (OS), including removing and repairing physically broken or inoperable devices
- Conduct tests of repaired device to ensure such device operates appropriately and contains the End User images
- Provide instructions and usage assistance to End Users with respect to devices and software (e.g., installation instructions, provide “how-to” assistance). Cognizant responsible for providing instructions/guides to Partner Technicians, to be shared with the End Users.
- Assist End Users in the execution of data backups or in restoring lost or damaged files from file backups of local drives
- Replace devices through warranty services that cannot be repaired onsite, as appropriate
- Provide immediate replacement devices (e.g., hot swaps) for devices that cannot be repaired onsite
- Restore work area to pre-repair condition upon completion of any End User support activity
- Obtain End User acknowledgement for completion of Service Requests
Pay: R8 000,00 - R10 000,00 per month
Work Location: In person
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