Field Service Engineer (Volvo Construction Equipments)
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**Position:** **FIELD SERVICE ENGINEER**
**Role Description**
This position is set to provide field technical service to end\-users and customers involving the installation, modification, troubleshooting and repair of the heavy equipment to maintain an optimistic level of customer satisfaction to maximize the opportunity for repeat sales.
**Key Responsibilities**
· Perform service works on existing equipment, as well as installation and commissioning activities on new equipments
· Provide site technical support to customers, assisting in trouble shooting product problems in the field.
· Perform overhaul and repair of all equipment components and systems as assigned by the supervisor
· Instructing customers in product usage by conducting training for operation and maintenance personnel
· Provide work leadership and train technicians when required.
· Assisting customers remotely with technical support and troubleshooting
· Prepares daily logs and reports of work performed.
· Assists in shop and field supervisor to maintain good working records for time, parts, supplies and outside purchases
· Assist in order of all partsand materials required to perform assigned repairs.
· Assist in shop and filed supervisor to maintain and care for shop tools, equipment and vehicles
· Identify weak areas of technicians, make recommendations to field or shop supervisor
· Escalate specific requests from the customers to next level for immediate attention and resolutions
· Conducts himself in a proper business manner reflecting respect and honesty and contributes to building excellent company/customer relationships.
· Performs other duties assigned by his supervisor
Pay: ₹17,500\.00 \- ₹30,000\.00 per month
Benefits:
* Cell phone reimbursement * Food provided * Internet reimbursement * Life insurance * Provident Fund
Education:
* Diploma (Required)
Experience:
* Field service: 2 years (Required)
License/Certification:
* Driving Licence (Required)
Willingness to travel:
* 100% (Required)
Work Location: In person
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