At Flynn, it's not just a job, it's a career
The Service Manager leads both office and field teams to deliver high-quality services. This role focuses on building client relationships, managing operations, and driving business growth.
Responsibilities
Team Leadership & Client Development
- Lead and mentor a team of office staff and field employees, ensuring alignment with company goals and service standards.
- Build strong relationships with existing clients and actively pursue new business opportunities.
- Represent the company at industry events, trade shows, and networking functions.
- Collaborate with the Superintendent to manage the workload, sales targets, and scheduling.
- Support initiatives that enhance employee engagement, recognition, and retention.
- Promote Flynn’s culture by modeling core values such as integrity, teamwork, and safety excellence.
Operations & Project Oversight
- Review and approve quotes and tenders for roofing maintenance, repairs, and upgrades.
- Oversee the preparation of roof reports, including photos and pricing.
- Manage invoicing, accounts receivable, and overall workflow using Flynn’s custom app.
- Monitor department financials and budgets, ensuring profitability and efficiency.
- Collaborate with the Superintendent to manage and update project schedules and oversee safety audits.
- Make strategic decisions on staffing, equipment, and fleet expansion.
Requirements
- 5 -7 years of progressive experience in the construction industry, ideally with exposure to service roofing, facility management or building envelope management.
- Proven leadership and supervisory experience, with a strong ability to delegate, plan, and manage teams effectively.
- Demonstrate the ability to build and maintain strong client and team relationships, with a focus on service excellence and long-term growth.
- Entrepreneurial mindset with a proactive approach to business development and client satisfaction.
- Exceptional communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with hands-on experience using industry specific tools such as Bluebeam and AutoCAD.
What we Offer
- Competitive wages and benefits
- Structured bonus plan
- RRSP matching plan
- Great environment where our motto is “Flynn Family Winning Together”!
- On-going career development courses and programs through our in-house Flynn University
Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.
Disclosure: We use an AI-powered system to initially screen resumes. However, all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate’s potential fit for a role they applied to.
This posting is for an existing vacancy within the organization.