Customer Success Manager – French Market

About fonio We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers. Fonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products. We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings. Join one of Europe’s fastest-growing companies . Your Role As Customer Success Manager for the French market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end. You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers. What to expect Own a portfolio of French SMB customers across their full lifecycle Build relationships, surface value, implement and find new use cases for AI agents to keep customers engaged Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction) Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives Maximize the value generated from each customer in your portfolio Support customers in setting up their AI assistant; coordinate with developers for complex setups Spot churn risks early and act on them Manage your activity autonomously in HubSpot Who We're Looking For 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role Ideally a strong technical understanding — comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently Experience with tools like n8n, make.com, codex or similar An affinity for tech / AI products is a real plus Native or C2 French, strong English Structured, autonomous, results-driven You build trust easily with customers, by phone or video You take initiative, test, iterate, and don't wait to be told what to do Comfortable with CRM (ideally HubSpot) and data-driven workflows Willing to relocate to Vienna for 1–2 months initially What We Offer €60,000–80,000 OTE Equity: you help build it, you should own a piece of it Equipment of your choice A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR) Regular team offsites Office in Vienna or Bracelona, onsite, in an ambitious team that wants to do the most exciting work of their careers Hiring Process 15 min intro call 30 min skill interview 30 min getting to know the country's Go-to-Market manager 20 min culture call with our Founders