Job Title: Operations Manager – Salon & Spa
Experience: 9+ Years Industry: Salon & Spa / Beauty & Wellness Employment Type: Full-Time
Job Summary:
We are looking for an experienced and result-oriented Operations Manager with 9+ years of experience in the Salon & Spa industry. The candidate will be responsible for managing day-to-day operations, leading teams, improving customer experience, achieving revenue targets, maintaining service quality and ensuring smooth and profitable branch operations.
Key Responsibilities:
- Manage and oversee daily salon and spa operations efficiently.
- Lead, train, motivate, and monitor salon therapists, stylists, beauticians, receptionists and support staff.
- Develop strategies to achieve sales, revenue and customer retention targets.
- Monitor daily appointments, walk-ins, bookings and staff schedules.
- Ensure high standards of customer service and client satisfaction.
- Handle customer feedback, complaints, and service recovery professionally.
- Monitor staff performance, attendance, grooming and discipline.
- Maintain inventory of salon/spa products, equipment and consumables.
- Coordinate with vendors and ensure timely procurement of required products.
- Implement SOPs for hygiene, safety, service quality and operational efficiency.
- Track daily sales, expenses, memberships, packages and operational reports.
- Develop promotional strategies to increase customer acquisition and repeat visits.
- Monitor competitor activities, market trends, and customer preferences.
- Ensure the salon/spa maintains a premium, clean, hygienic and welcoming environment.
- Coordinate with management regarding business performance and improvement plans.
Required Skills & Qualifications
- 9+ years of relevant experience in Salon, Spa, Beauty, Wellness or Hospitality Operations.
- Strong knowledge of salon and spa business operations.
- Proven experience in team management and revenue generation.
- Excellent leadership and communication skills.
- Strong customer relationship and problem-solving abilities.
- Good understanding of sales, memberships, packages, and promotions.
- Ability to manage multiple operational activities simultaneously.
- Good knowledge of MS Office and basic reporting.
- Strong organizational and decision-making skills.
- Professional grooming and a customer-focused approach.
Preferred Candidate
An energetic, customer-focused and commercially driven professional who can independently manage end-to-end salon and spa operations, build a high-performing team, and contribute to business growth.
Pay: ₹60,000.00 - ₹75,000.00 per month
Experience:
- Operations Manager – Salon & Spa: 10 years (Preferred)
- Achieving Revenue Targets: 9 years (Preferred)
- Salon & Spa team management: 9 years (Preferred)
- Membership/package sales: 9 years (Preferred)
- Track daily sales: 10 years (Preferred)
- Handle customer feedback: 9 years (Preferred)
Work Location: In person
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