Job description
Key ResponsibilitiesOperations Management
- Supervise the day-to-day operations of the play center and ensure smooth business operations.
- Monitor opening and closing procedures, ensuring compliance with company standards.
- Ensure all play equipment, facilities, and amenities are safe, clean, and fully operational.
- Conduct routine inspections and report maintenance or safety concerns promptly.
- Ensure compliance with company policies, safety regulations, and operational procedures.
Team Leadership
- Supervise, coach, and motivate frontline staff to deliver exceptional customer service.
- Assign daily tasks and monitor employee performance.
- Conduct shift briefings and ensure proper staff scheduling and attendance.
- Assist in onboarding and training new employees.
- Promote teamwork, accountability, and a positive work environment.
Customer Experience
- Ensure guests receive friendly, professional, and efficient service at all times.
- Resolve customer concerns, complaints, and feedback promptly and professionally.
- Monitor overall guest satisfaction and implement improvements to enhance the customer experience.
Sales & Business Support
- Support the achievement of daily and monthly sales targets.
- Promote memberships, birthday party packages, events, and other company services.
- Coordinate with the Sales and Marketing Team for promotions and special events.
- Assist in increasing customer engagement and repeat visits.
Event & Party Coordination
- Oversee the successful execution of birthday parties, school visits, corporate events, and other group bookings.
- Coordinate with internal teams to ensure events are delivered according to customer expectations.
- Ensure all event requirements are prepared before, during, and after each activity.
Administrative Responsibilities
- Prepare daily operational reports, incident reports, and shift summaries.
- Monitor inventory of supplies and recommend replenishment when necessary.
- Assist in cash handling procedures and ensure accurate daily sales reconciliation when assigned.
- Maintain accurate operational records and documentation.
Ability to commute/relocate:
- Taguig: Reliably commute or planning to relocate before starting work (Preferred)
Deployment Location: 2F Active Fun Building 9th Ave. Cor. 28th Street BGC, Taguig City
Job Types: Full-time, Permanent
Pay: Php23,000.00 - Php28,000.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Staff meals provided
Experience:
- Sales Executive: 1 year (Required)
Language:
- English (Preferred)
Work Location: In person
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