Summary/Objective
The Customer Quality Engineer will act as the main contact point for customer service after PPAP completion. They will investigate and contain quality issues in a timely manner and maintain and help always improve customer satisfaction through effective communication and professional conduct.
Essential Functions
- Establish and perfect customer service quality system.
- Visits to the assigned OEM s, Dealers, and Warranties to collect, analyze, and negotiate rejected parts.
- Customer complaint handling, organize containment activities if needed. Assist with responsibility to help investigate root cause and provide the final report to customer.
- Update customer complaint tracker when needed.
- Represent company and attend customer meetings upon request.
- RMA handling and making reports.
- Warranty issue handling.
- Customer related performance index statistics such as sorting cost, PPM, warranty, and customer complaint times.
- Lesson learned update and send to related departments.
- Other duties as assigned by Quality manager.
Competencies
- Quality tools: FMEA/SPC/MSA/CP/APQP/PPAP, 8D etc.
- Problem Solving/Analysis.
- Project Management.
- Communication Proficiency.
- Ethical Conduct.
- Time Management
Supervisory Responsibility
No supervisory responsibility in this position.
Work Environment
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is sometimes required to go to the plant floor and to customer locations.
- Must be 18 years or older
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or listen. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Be able to distinguish between different colors and shapes of glass. Employees will sometimes need to lift glass of varying sizes and weights.
Position Type/Expected Hours of Work
This is a full-time position. Days of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.
Travel
Travel is expected for this position.
Required Education and Experience
- A bachelor’s degree and one years’ Automotive Quality field quality engineer experience.
Preferred Education and Experience
- A bachelor’s degree and 2 years’ Automotive Quality field quality engineer experience.
- A master’s degree and 1 year’s Automotive Quality field quality engineer experience.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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