JOB DESCRIPTION
- Manage customer service experience by creating a supportive customer satisfaction work environment e.g. welcome, greet and direct customers, offer refreshment
- Prepare and provide Customer Service Analysis report
- Perform all operational tasks as company policy guideline
- To handle, track and resolve customer complaints
- To manage service appointment system
- To register customer complaint within 24Hours and ensure daily tracking and updates of customer complaints
- Participate in required process improvements teams and project/ task forces as assigned by Service Manager
JOB REQUIREMENT
- Minimum SPM with minimum 3 years of working experience with 2 years in Customer Service line; or
- Diploma (CRA) with 2 years experience or
- Pleasant personality with good interpersonal skills
- Computer literate
Pay: RM2,200.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Work Location: In person
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