The Operations Manager is responsible for overseeing and optimizing daily service operations to ensure efficient, compliant, and high-quality service delivery. This role leads operational teams, manages resources, improves processes, and ensures services are delivered in accordance with organizational standards, contractual requirements, and regulatory obligations. The Operations Manager works closely with senior leadership to execute operational strategies, enhance customer satisfaction, and support sustainable business growth.

Key Responsibilities

Oversee day-to-day service operations to ensure efficiency, quality, and compliance.
Develop, implement, and continuously improve operational systems, processes, and service delivery standards.
Ensure compliance with all applicable legal, safety, labor, and service-related regulations.
Translate organizational strategy into operational plans, KPIs, and performance targets.
Monitor service performance, customer satisfaction, and operational risks; implement corrective actions as needed.
Analyze operational and financial data to identify trends, improve efficiency, and control costs.
Work directly with frontline employees, demonstrating patience, clear communication, and effective problem-solving.
Lead initiatives to improve service quality, responsiveness, and client satisfaction.
Manage relationships with clients, vendors, suppliers, and external service providers.
Ensure effective scheduling, workforce planning, and resource allocation.
Prepare and present weekly, monthly, quarterly, and annual operational and performance reports.
Communicate confidently and professionally with senior management, providing updates, risks, and improvement recommendations.
Collaborate closely with executive leadership and cross-functional teams to ensure operational, administrative, and compliance functions meet best practices.
Work closely with senior management on strategic initiatives, continuous improvement efforts, and special projects.

Qualifications & Skills:

Bachelor’s degree in Operations Management, Business Administration, or a related field (preferred).
Minimum of 5–7 years of progressive experience in services, operations management, or a related leadership role.
Proven experience managing service teams or transportation, field-based staff, and multi-site operations.
Demonstrated success in improving service quality, operational efficiency, and cost control.
Strong understanding of service delivery models, compliance standards, and workforce management.
Experience managing vendors, service contracts, and client relationships

. Strong leadership, organizational, and problem-solving skills.

Excellent verbal and written communication skills, including reporting and presentations to senior leadership.
Ability to work in a fast-paced, service-driven environment while managing multiple priorities.

Job Type: Full-time

Work Location: In person

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