URGENT HIRING: SENIOR QUALITY MANAGER – HEALTHCARE BPO
Salary Package: ₱120,000 Openings: 1 Work Location: Cebu City Work Setup: STRICTLY ONSITE Shift: Night Shift Start Date: ASAP
STRICT REQUIREMENTS – NON-NEGOTIABLE
- At least 4 years of experience as a Senior QA Manager specifically in Healthcare BPO.
- Strong background in US Healthcare accounts.
- Extensive experience in Quality Assurance, auditing, and people management.
- End-to-end Healthcare Revenue Cycle Management (RCM) experience.
- Proven experience leading and managing Quality Assurance teams.
- Strong client-facing and stakeholder management skills.
- Advanced Microsoft Excel proficiency.
- Hands-on experience creating performance dashboards from scratch.
- Strong knowledge and practical application of the 7 Basic Quality Tools:
- Fishbone Diagram
- Pareto Chart
- Control Chart
- Histogram
- Check Sheet
- Scatter Diagram
- Stratification
- Experience with quality sampling methodologies, including DPO and DPU.
- Six Sigma Green Belt certification required.
KEY RESPONSIBILITIES
- Lead and manage the overall Quality Assurance function for US Healthcare BPO operations.
- Develop and implement quality strategies aligned with client requirements and business objectives.
- Oversee quality audits, calibration sessions, and performance monitoring.
- Analyze quality trends, identify process gaps, and implement corrective and preventive action plans.
- Develop dashboards and reports to monitor quality performance and operational improvements.
- Drive continuous improvement initiatives using Six Sigma methodologies and quality management tools.
- Partner with Operations, Training, and other departments to improve service delivery.
- Coach, mentor, and develop Quality Assurance leaders and team members.
- Lead client discussions, business reviews, and quality performance presentations.
IMPORTANT REMINDERS
- Minimum 4 years of Senior QA Manager experience in Healthcare BPO is mandatory.
- Strong US Healthcare and end-to-end RCM background required.
- Must have actual QA leadership and people management experience.
- STRICTLY ONSITE – CEBU CITY.
- Night shift schedule.
- ASAP availability preferred.
Pay: Php120,000.00 - Php130,000.00 per month
Benefits:
- Paid training
Work Location: In person
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