Overview
We are seeking a dynamic and innovative Architect specializing in iPaaS (Integration Platform as a Service), REST API development, and Middleware solutions. This role offers an exciting opportunity to lead the design and implementation of scalable, enterprise-grade integration architectures that connect diverse systems, applications, and cloud services. As a key driver of digital transformation initiatives, you will craft robust system architectures that enable seamless data flow, enhance operational efficiency, and support future growth. Your expertise will empower organizations to leverage cloud infrastructure, microservices, and modern development practices to deliver high-performance solutions.
Job Title : Architect .
Primary Skill : iPaaS, REST API, Middleware
Experience : 15 years
Duties
10–15 Years Role Overview
We are seeking a technical Contact Center Integration Architect to lead the evolution of our customer experience (CX) ecosystem. In this role, you will design, govern, and guide the deployment of seamless integrations connecting communication infrastructure, telephony networks, AI self-service engines, and enterprise CRM platforms. You will ensure real-time customer context delivery and secure data flow across all digital and voice touchpointsKey ResponsibilitiesIntegration Architecture & System Design: Design end-to-end CCaaS-to-CRM/WFM blueprints. Architect robust CTI solutions, softphone components, and screen-pop workflows. Build real-time, event-driven data pipelines (pub/sub architecture) syncing journey data across front-office and back-office ERP/billing systemsAPI, Middleware & Cloud Management: Secure and orchestrate REST/SOAP APIs, WebSockets, and webhooks using modern gateways (MuleSoft, Apigee, AWS API Gateway). Design cross-channel data models for AI, chatbots, and automated routing engines. Implement OAuth 2.0, SAML, and OIDC authentication frameworks for telephony and WebRTC endpoints.Reliability, Scalability & Compliance: Design fault-tolerant frameworks, circuit breakers, and disaster recovery strategies for 99.99% uptime. Optimize payload latency for agent desktops and enforce strict PCI-DSS, GDPR, CCPA, and HIPAA compliance across pipelinesQualifications & ExperienceExperience: 8+ years in software engineering or systems architecture, with 4+ years dedicated to CCaaS/UCaaS and CRM integrations for enterprise-scale contact centers (1,000+ agents)Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Telecommunications, or related field.Technical Competencies:Architecture expertise across major CCaaS platforms (Five9, Genesys, Nice CXone) and CRMs (Salesforce, ServiceNow, Zendesk)Hands-on proficiency with iPaaS/middleware (MuleSoft, Boomi, Workato, AWS Integration Services)Mastery of SIP signaling, VoIP, WebRTC, JSON, XML, and stream processing (Kafka, RabbitMQ)Certifications & Leadership: CCaaS/Salesforce Integration Architecture or MuleSoft credentials preferred. Strong technical leadership, architecture standards writing, and executive communication skills
Pay: $60.00 - $68.00 per hour
Experience:
- iPaaS: 10 years (Required)
- REST API: 10 years (Required)
- Middleware: 10 years (Required)
Work Location: Hybrid remote in New York, NY 10114
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