Position Overview: The Office Assistant manages all essential administrative and customer support functions, including scheduling sanitation and septic work, processing customer payments, and fielding inquiries from both customers and drivers. The Office Assistant utilizes advanced knowledge of our software and systems.
Customer Service & Scheduling:
- Provide excellent customer service in all interactions (phone, email, website, in-person). Communicate professionally with customers to book, schedule, collect payment, answer questions, or trouble shoot.
- Answer questions and provide assistance to customers, drivers, and other staff.
Financial & Administrative Tasks:
- Receive and process customer payments accurately and in a timely manner.
- Utilize advanced knowledge of relevant software systems (including Trainual, Service Core, Service Titan). Compile and manage various required reports.
Special Projects & Support:
- Support the entire staff to meet company goals and provide exemplary service.
- Complete special projects assigned by the Administrative Manager or Leadership Team.
Duties may change as business needs dictate. The above list is not intended to be an exhaustive list of all duties, skills and responsibilities.
Qualifications
- 1+ year administrative experience in an office or service environment that requires computer and software proficiency
- Demonstrated positive customer service experience.
- A strong ability to multitask with a strength in organization.
- Ability to adapt and use quick-thinking in a dynamic work environment that fluctuates seasonally.
- Excellent interpersonal communication skills, both written and verbal. Ability to navigate difficult conversations.
- Phone communication and reception skills.
- Must be a team player as they will sometimes need to coordinate solutions among employees.
- Punctuality
- A positive attitude and sense of humor.
- Ability to maintain self-motivation and remain productive throughout the day.
- Confidence using office phones, smart phones, and mobile apps.
- Comfortable using mapping technology i.e. Google maps etc.
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