Graduate IT Business Analyst
Location: Primarily based in Lucknow, India Employment type: Full-time Reports to: CEO or nominated senior consultant
About Lumina Vista
Lumina Vista is an Australian IT consulting and digital transformation business working with clients across Australia, India and international markets. Our services include business analysis, IT service management, AI solutions, process improvement, software development and operational consulting.
About the role
We are looking for a proactive, organised Graduate IT Business Analyst to support IT consulting, system implementation, AI and digital transformation projects.
The core focus is understanding business needs and helping translate them into practical technology and process improvements. As part of our growing startup, you will also contribute to project coordination, marketing, sales support and business operations.
Training and mentoring will be provided. You will work closely with senior consultants and the Founder & CEO, gradually taking greater ownership as your skills develop. Your manager will agree priorities, deadlines and the support required as project and business needs change.
Key responsibilities
IT business analysis and client delivery
- Support stakeholder interviews, workshops and research to understand business needs, operational challenges and technology requirements.
- Prepare interview questions, meeting minutes, action registers and requirements documentation.
- Document current and proposed processes, workflows, customer journeys, business requirements, user stories and acceptance criteria.
- Help assess existing systems and processes, identify functional gaps and investigate the causes of problems.
- Research and compare software products, features and integration requirements under senior guidance.
- Assist with standard operating procedures, responsibility matrices, reporting requirements and implementation roadmaps.
- Support system demonstrations, configuration documentation, user acceptance testing, issue tracking, training and handover activities.
- Contribute to projects involving IT service management, AI, automation and digital transformation.
Project coordination
- Maintain project plans and Monday.com boards, including task owners, deadlines, dependencies, risks and progress.
- Coordinate meetings, follow up actions and raise delays or blockers early.
- Prepare project updates and help track deliverables against agreed requirements.
- Keep shared files, templates and project documentation organised and current.
- Support communication between clients, consultants, technical teams and delivery partners.
Marketing and communications
- Help maintain the marketing calendar for company services, campaigns, launches and events.
- Draft LinkedIn posts, email campaigns, website content, newsletters, case studies and brochures.
- Support webinars through invitations, registration tracking, presentation materials, reminders and follow-ups.
- Coordinate website updates and marketing materials with team members and external vendors.
- Track campaign engagement and enquiries, and suggest improvements.
- Obtain management approval before publishing content or launching campaigns.
Sales support and CRM administration
- Research prospective clients, target industries and relevant decision-makers.
- Maintain accurate contact records, lead stages, next actions and follow-up dates in Zoho CRM or other nominated systems.
- Prepare outreach drafts, capability statements, presentations, proposals and tender response inputs under management guidance.
- Coordinate discovery calls, demonstrations and follow-up activities.
- Track sales opportunities and highlight actions requiring management attention.
Market research and partnerships
- Research technology products, competitors, customer needs, AI use cases and business opportunities.
- Summarise findings clearly and support recommendations with evidence.
- Help identify potential technology and delivery partners.
- Coordinate partner meetings, onboarding documents and agreed actions.
- Support new service and product launches through research, requirements documentation and coordination.
Business operations
- Assist with internal reporting, vendor coordination, onboarding, handovers and routine administration.
- Maintain reusable templates, knowledge articles and internal documentation.
- Identify practical ways to improve recurring tasks and internal processes.
- Support other reasonable activities relevant to the role and your developing capability.
Skills and qualifications
Essential
- A bachelor’s degree completed or nearing completion in IT, Computer Science, Information Systems, Engineering, Business, Management or a related discipline.
- Availability to work full-time.
- An interest in IT business analysis, software systems, process improvement and technology consulting.
- Strong written and spoken English, with the ability to communicate professionally with clients and colleagues.
- Analytical thinking, attention to detail and good organisational skills.
- Initiative, reliable follow-through and a willingness to ask questions, accept feedback and learn.
- Willingness to contribute to marketing, research, CRM administration and business support within a small team.
- Basic familiarity with Microsoft Word, Excel and PowerPoint.
Desirable
- Exposure to requirements gathering, process mapping, system analysis, testing or project coordination.
- A basic understanding of software development or system implementation.
- Familiarity with IT service management, AI, automation or digital transformation.
- Exposure to tools such as Monday.com, Zoho CRM, Canva, process mapping software or AI tools.
- Experience through academic projects, internships or volunteer work involving research, technology, marketing or business improvement.
No prior professional experience is required. Training will be provided on relevant tools and processes.
Working expectations
- Take responsibility for the quality, accuracy and timely completion of assigned work.
- Clarify requirements and confirm expected outcomes before proceeding.
- Keep task records current and provide concise progress updates.
- Flag questions, competing priorities and blockers early.
- Attend agreed meetings and communicate changes in availability promptly.
- Handle company and client information confidentially.
- Use approved AI tools responsibly, verify outputs and protect sensitive information.
- Work collaboratively and support changing project and business priorities.
What we offer
- Training and mentoring from senior consultants and the Founder & CEO.
- Exposure to Australian and international client projects.
- Practical experience in IT business analysis, system implementation, AI and digital transformation.
- Experience in how a growing consulting business operates.
- Opportunities to take ownership as your capability develops.
- Opportunities to grow into business analysis, technology consulting or project coordination roles.
Working arrangements
This is a full-time role primarily based in Lucknow, India, requiring agreed working-hour overlap with Australian business hours and participation in client workshops and team meetings.
Performance expectations will reflect your graduate learning stage, available support and assigned responsibilities, including the quality of deliverables, timely task completion, clear communication and reliable follow-through.
How to apply
Apply through Indeed with your CV and a short introduction explaining your interest in the role. You may include relevant academic projects, internships, volunteer work or examples of your analytical, research or documentation skills.
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
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