Academy Manager

Position Summary:

The Academy Manager will be responsible for the development, delivery, and continuous improvement of training programs executed by the Grifols Academy of Plasmapheresis. Primary responsibilities will include but are not limited to managing program logistics while ensuring compliance requirements are met and adherence to program guidelines. The Academy Manager also leads program performance monitoring, stakeholder collaboration, and process improvement initiatives to support learning outcomes and operational effectiveness. The Academy Manager must demonstrate Grifols’ values and culture while demonstrating a strong knowledge of Grifols’ business operations, procedures, and policies.

Position Objective:

The Academy Manager oversees the development, delivery, and continuous improvement of training programs offered by the Grifols Academy of Plasmapheresis, ensuring effective program execution, consistent instructional quality, and alignment with operational and business objectives. They are responsible for Academy operations, program logistics, instructional delivery, accreditation, quality assurance, and the management of program performance metrics to ensure training activities meet established standards and compliance requirements.

This position works in close partnership with Training, Operations, Quality Assurance, Regulatory Compliance, Human Resources, Facilities, and Corporate and Field teams to align training programs with business needs, maintain compliance with Grifols policies and Standard Operating Procedures, and ensure a consistent, high-quality learning experience across Academy programs. The Academy Manager also supports stakeholder collaboration, resource planning, and the evaluation of training effectiveness to strengthen workforce capabilities and operational performance.

They will drive the continuous improvement and sustainability of Academy programs, processes, and operational practices to support current training needs, evolving business priorities, regulatory and accreditation requirements, and the expansion of plasma collection capabilities across the Plasma Canada Donor Center network.

Position Responsibilities:

• Oversee the delivery and coordination of Academy programs, ensuring effective facility management and efficient day-to-day operations.
• Coordinate on-site course logistics and facility readiness, including classroom setup, catering, training materials, building preparation, and related activities to deliver a consistent, professional, and learner-focused experience.
• Develop, deliver, and facilitate instructor-led training across in-person classroom, virtual instructor-led, eLearning, and blended learning formats.
• Monitor, coordinate, and follow up on Toronto facility and maintenance work orders to support Academy operations and maintain a safe, functional learning environment.
• Develop and distribute participant travel communications and resources, coordinating pre-course and post-course support activities to ensure a seamless participant experience.
• Manage and maintain digital collaboration sites for the Academy community, ensuring training resources, travel information, course communications, photos, testimonials, and program documentation remain accurate, current, and accessible.
• Review participant feedback, operational updates, and donor center changes to identify improvement opportunities and maintain relevant, accurate training content.
• Coordinate with appropriate stakeholders to secure classroom space and ensure all related logistics, tasks, and action items are completed accurately and on time.
• Apply evidence-based instructional strategies to engage participants and support effective learning outcomes.
• Motivate and support participants through clear communication, constructive feedback, and appropriate assessment practices.
• Monitor and document participant attendance, engagement, and academic progress; administer and evaluate assignments, projects, quizzes, and examinations in accordance with program requirements.
• Provide participant support, coaching, and mentoring outside the classroom to promote academic success, professional development, and achievement of learning objectives.
• Lead the development, collection, analysis, maintenance, and reporting of key program metrics to evaluate performance, monitor program effectiveness, and inform strategic and operational decisions.
• Build and maintain productive relationships with corporate and field representatives to support training program delivery and continuous improvement.
• Collaborate with US Grifols Academy of Plasmapheresis and/or other relevant corporate departments to secure the equipment, materials, technology, and other resources required to support classroom instruction and participant needs.
• Maintain accurate and up-to-date assessment documents, instructional materials, and other essential program records.
• Coordinate and oversee employee travel arrangements, ensuring travel requirements, communications, and associated tasks and action items are completed and tracked in a timely manner.
• Creates marketing tools for annual course catalog, calendars and schedules, updates to website and newsletter communications.
• Lead and coordinate Academy accreditation activities, ensuring required documentation, processes, and evidence are maintained to support accreditation requirements.
• Develop, implement, and monitor detailed project plans and communication strategies to support Academy initiatives, program milestones, and operational priorities.
• Coordinate the review, evaluation, and reporting of applicable educational programs, identifying opportunities to improve program effectiveness and participant outcomes.
• Establish and maintain quality assurance processes to ensure consistency and compliance with accreditation standards, educational program requirements, and applicable regulations.
• Establish and maintain effective recordkeeping practices for all participants enrolled in applicable Academy programs, ensuring documentation is complete, accurate, and readily accessible for reporting and audit purposes.
• Travel to Academy training locations as needed to support program delivery, instructional facilitation, and operational activities.

Qualifications

• Bachelor’s degree or higher in Education, Organizational Development, Healthcare, Life Sciences, Business Administration, or a related field.
• Professional certifications in adult education, instructional design, training and development, project management, or quality assurance are preferred.
• Candidates with an associate degree or relevant technical qualification and substantial progressive experience in training program management, instructional delivery, or regulated healthcare operations may be considered.

Required Skills

• Strong knowledge of training program development, delivery, evaluation, and continuous improvement within a healthcare, life sciences, or regulated operational environment.
• Demonstrated ability to manage multiple training programs, coordinate program logistics, and oversee day-to-day operations.
• Knowledge of adult learning principles, instructional design, and evidence-based teaching strategies across in-person, virtual instructor-led, eLearning, and blended learning environments.
• Understanding of accreditation requirements, quality assurance practices, training documentation, and compliance standards applicable to educational programs.
• Ability to develop, analyze, maintain, and report key program metrics to evaluate performance, measure training effectiveness, and inform operational decisions.
• Strong project management, organizational, and resource coordination skills, including the ability to manage competing priorities, timelines, and program deliverables.
• Demonstrated ability to build and maintain effective working relationships with corporate and field stakeholders, cross-functional teams, and external partners.
• Strong communication, presentation, facilitation, problem-solving, and interpersonal skills.
• Proficiency in digital collaboration platforms, learning management systems, and tools used to manage training materials, participant records, program communications, and performance reporting.
• Demonstrated commitment to continuous improvement, participant engagement, operational excellence, and a positive learning experience.

Experience

• Requires 5–10 years of progressive experience in training and development, education, instructional delivery, program management, or a related field.
• At least 2–3 years of experience managing training programs, educational initiatives, projects, or cross-functional activities.
• Demonstrated experience coordinating program logistics, facilities, instructional resources, participant support, and training schedules.
• Experience developing, delivering, and evaluating training programs using multiple instructional formats, including classroom-based, virtual, eLearning, and blended learning approaches.
• Experience managing accreditation activities, quality assurance processes, program documentation, and compliance requirements.
• Demonstrated experience developing and reporting program metrics, evaluating participant feedback, and implementing improvements based on performance data and operational needs.
• Experience collaborating with cross-functional teams and stakeholders to align training programs with operational requirements and organizational objectives.
• Experience managing projects, coordinating resources, and implementing process improvements in a deadline-driven environment.
• Experience supporting employee development, coaching, mentoring, and the evaluation of learning outcomes.
• Experience working in a regulated healthcare, pharmaceutical, biotechnology, plasma collection, or similar operational environment is preferred.

Pay: $125,000.00-$150,000.00 per year

Benefits:

• Dental care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• training and development: 4 years (preferred)

Work Location: In person

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