Support Engineer – Main Responsibilities
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Provide full-time technical support for long-term projects, Monday through Friday.
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Execute IMAC activities (Install, Move, Add, and Change) for IT hardware and software assets.
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Work within ITIL and Agile environments, ensuring compliance with SLAs and ticket management processes.
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Deploy and manage software packages using Microsoft SCCM.
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Perform manual software installations, upgrades, troubleshooting, and issue resolution.
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Prioritize and manage multiple support requests in a fast-paced environment.
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Provide technical support for laptops, printers, mobile devices, and related peripherals.
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Troubleshoot and support network connectivity issues, including LAN, Wi-Fi, and VPN environments.
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Manage, configure, and support email accounts and messaging services.
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Maintain accurate documentation of incidents, service requests, and technical procedures.
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Collaborate with internal teams and end users to ensure efficient resolution of technical issues and high customer satisfaction.
Experienced Support Engineer with expertise in end-user support, IMAC services, software deployment using SCCM, network troubleshooting, and mobile device management. Skilled in ITIL-based service delivery, ticketing systems, SLA compliance, and technical problem resolution. Proven ability to support enterprise environments while managing multiple priorities and delivering excellent customer service.
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