Field Support Engineer & Network Skills Key Responsibilities
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Provide Level 2 technical support to end users onsite.
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Diagnose and resolve issues related to computer equipment, peripherals, and applications.
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Perform installation, configuration, and replacement of IT equipment.
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Execute Rack & Stack activities for network equipment and servers.
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Perform cabling, organization, and labeling within racks.
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Support connectivity tasks and basic network troubleshooting.
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Address Field Support requests within established service timeframes.
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Document activities and incidents in ticket management tools.
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Collaborate with local and remote teams to resolve technical issues.
Requirements
Experience providing Level 2 technical support to end users. Knowledge of hardware, Windows operating systems, and productivity tools. Experience with onsite support (Deskside Support / Field Support). Networking knowledge, including
Requirements Experience providing Level 2 technical support to end users. Knowledge of hardware, Windows operating systems, and productivity tools. Experience with onsite support (Deskside Support / Field Support). Networking knowledge, including
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