Summary:
The Assistant Operations Manager at Townsville Shopping Centre plays a crucial role in supporting the daily operations of the centre, ensuring a seamless experience for both tenants and customers. This position is integral to maintaining high standards of service and operational efficiency, contributing to the overall success of the property management team.
Responsibilities:
- Assist in the management of day-to-day operations of the shopping centre, ensuring compliance with company policies and procedures.
- Support the Operations Manager in coordinating maintenance, security, and cleaning services to uphold the centre's standards.
- Monitor and report on operational performance, identifying areas for improvement and implementing solutions.
- Liaise with tenants to address concerns and enhance tenant satisfaction.
- Assist in the preparation of budgets and financial reports, ensuring accurate tracking of expenses.
- Coordinate promotional events and activities to drive foot traffic and enhance customer engagement.
- Ensure compliance with health and safety regulations, conducting regular inspections and audits.
Qualifications:
- A relevant qualification in business management, property management, or a related field is preferred.
- Previous experience in a retail or property management role is advantageous.
- Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Proficiency in Microsoft Office Suite and experience with property management software is desirable.
- Ability to work collaboratively within a team and independently when required.
Company Overview
Haben is a privately owned funds and property management business that specialises in unlocking value from retail shopping centres currently located across the East coast of Australia. We are growing steadily whilst maintaining our personal touch and care both about our community of co-investors and partners, and the communities where our assets are located.
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