Summary
Reporting to the Applications Service Manager, the Applications Project Coordinator works on the day-to-day details of the Customer Service Department. This includes various levels of external and internal customers, daily administration of project files, quoting, technical applications and support, continual processing of orders/releases and monitoring throughout the project and production cycle. The position coordinates and interacts with the Sales, Engineering, Manufacturing, Shipping/Receiver and Service Departments.
Duties and Responsibilities
- Process new orders, including preparing them for order entry, creating project files and organizing their release to production via field reps, dealers, telephone, mail, fax and electronically.
- Prepare new and revised quotes from specifications and drawings or customer requests.
- Confer with customers and engineers to assess equipment needs and determine system requirements.
- Prepare new and revised product selection (HELP and HEAT) as directed by customer or field sales.
- Act as backup when salespeople are travelling.
- Develop relationships with architects, consultants, mechanical engineers, dealers and representatives.
- Edit, prepare or coordinate preparation of AutoCAD shop drawings as required for each job.
- Work with manufacturing to determine delivery dates and coordinate shipment of manufactured products.
- Collaborate and support sales teams to understand customer requirements and promote the sale of proposal responses and industry-specific solutions.
- Develop, present and respond to proposals on specific customer requirements including industry specific solutions in a timely manner.
- Occasional travel as required to customer or vendor events.
- Coordinate project shipments and logistics.
Knowledge and Skills
- Detail oriented with strong organizational and time management skills.
- Excellent oral and written communication skills in English.
- Ability to handle multiple tasks while working with minimum supervision in a fast-paced environment.
- Process oriented, reliable and flexible when dealing with a variety of tasks.
- Working knowledge and experience of HVAC and electrical is an asset.
- AutoCAD experience.
- Strong team player who interacts well with all levels of the organization.
- Skilled at using Office software.
Education and Experience
- Post-secondary degree / certificate / diploma and/or related experience or training (preference given to business / engineering / mechanical and electrical streams).
- Previous customer service (inside sales) experience is an asset.
Job Types: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Work Location: In person