Harvey Nash USA has been engaged to find a talented HR Operations Specialist for a leading healthcare organization committed to delivering exceptional employee experiences through operational excellence.
Job Title: HR Operations Specialist
Location: Remote (California Residents Only)
Duration: 6-Month Contract
About the Role
We are seeking a detail-oriented and customer-focused HR Operations Specialist to join a dynamic HR team. This role is responsible for supporting a wide range of HR operations and employee inquiries while ensuring timely, accurate, and high-quality service delivery. The ideal candidate is resourceful, takes ownership of their work, communicates effectively, and thrives in a fast-paced environment.
Day-to-Day Responsibilities
- Review HRIS transactional process requests daily and weekly, approving or rejecting transactions based on established HR policies and procedures.
- Understand core HR policies and processes to ensure accurate, timely, and compliant transaction processing.
- Escalate complex transactional issues and policy-related questions to HR leadership when appropriate.
- Manage employee HR cases, calls, and chats involving benefits, compensation, wellness programs, leave of absence, payroll, performance management, and other HR-related inquiries.
- Collaborate with cross-functional HR teams including Benefits, Payroll, HR Technology, Compensation, Talent Acquisition, Employee Relations, Retirement, Eligibility, and Corporate Real Estate to resolve employee issues.
- Deliver exceptional customer service by managing cases with accuracy, attention to detail, and professionalism while enhancing the employee experience.
- Identify trends in employee inquiries and partner with leadership on process improvements or escalations.
- Serve as a trusted HR resource while ensuring compliance with organizational policies and service standards.
Must-Have Skills
- Resourceful and self-sufficient with the ability to work independently and efficiently.
- Demonstrates strong ownership, accountability, and a growth mindset by learning quickly and embracing feedback.
- Excellent verbal and written communication skills with a customer-first approach.
- Strong understanding of HR processes, policies, and employee support functions.
- Experience handling HR service requests or HR operations in a shared services or HR support environment.
Preferred Skills
- Experience with Oracle HCM.
- Experience with UKG (Ultipro) and/or ServiceNow.
- Passion for Human Resources with broad HR knowledge; SHRM-CP certification is a plus.
- Strong relationship-building and stakeholder management skills.
- Experience supporting multiple HR Centers of Excellence.
Education
- Associate's or bachelorâs degree in human resources or a related field OR 5+ years of HR experience in lieu of a degree.
A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $25.00 - $29.00 per hour on W2, depending on experience.
About Us
Harvey Nash is a national, full-service talent management firm specializing in technology and professional staffing. Our company was founded with a mission to serve as the talent partner of choice by connecting exceptional talent with leading organizations across a wide range of industries.
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