We're looking for someone with proven experience working remotely and managing their own time, ideally with a background in short-term rentals, hospitality, housekeeping or field operations. You should be highly responsive, calm under same-day pressure, and have strong attention to detail and follow-through.
Clear written English and a good spoken level are essential, since you'll record a short voice intro as part of your application. You must be available to work U.S. Eastern Time hours, plus occasional weekends, and have a reliable internet connection and a quiet place to work.
You'll be responsible for making sure every property is ready on time. This means following up with cleaning teams throughout the day on turn status and ETAs, coordinating re-cleans and supply fixes when a property isn't up to standard, and confirming that every home is guest-ready before same-day check-ins.
You'll also keep the operations team updated and escalate urgent issues quickly, and you'll help us improve our cleaning workflows and processes over time.
This is a full-time position, Monday to Friday, 8:00am to 5:00pm U.S. Eastern Time, with occasional weekend availability.
Experience using AI tools like ChatGPT or Claude in your daily work will help your application stand out. It's also a plus if you've used property management or task management software, coordinated cleaning or maintenance teams before, or helped improve and document operational processes.
This is a 100% remote, full-time position with real ownership: your work directly affects guest satisfaction and the quality of every property we manage. You'll join a fast-moving team where ideas to improve workflows are welcome, with a clear growth path into broader operations leadership.
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