If you’re passionate about travel, why not come and work at Travel Weekly’s High Street Agency of the Year 2026?
Full-time - 37.5 Hours
The Vista Sales Assistant Manager is responsible to support the Sales Manager to drive performance and sales through destination specific sales teams, working closely with department team leaders drive sales performance along with delivering our strategic goals around product mix.
As Assistant Manager, you will support the overall performance of the department, ensuring service standards are consistently achieved, sales and operational processes are followed, and teams are motivated to deliver exceptional customer experiences. Working closely with Team Leaders as assistance sales manager, you will help drive continuous improvement, maximise productivity, and achieve departmental objectives.
Main Responsibilities
- Support the Sales Manager in the day-to-day operation of the Sales department, ensuring delivery of departmental KPIs, service standards, and business objectives.
- A support to Team Leaders and Advisors to encourage positive team performance, engagement and accountability.
- Lead by example, promoting company values and a customer-first culture while fostering a positive, high-performing sales team environment.
- Monitor workload, resources, and team performance, providing regular feedback and implementing improvements to maximise efficiency and service delivery – ensuring customer excellence at the heart of all we do.
- Support the implementation of new processes, procedures, and business initiatives, ensuring departmental compliance and operational consistency. Ensuring a positive approach and can manage change within a fast pace environment.
- Performance management through regular one to one’s with the team leaders supporting their own development needs, creating a solid foundation for succession planning within Vista.
- Identify opportunities to enhance customer experience, improve sales performance, and improve quality of work to minimise risk to the business, keeping staff write offs low.
What we are looking for
- Previous experience as a team leader or manager, with proven track record in consistently meeting and exceeding targets.
- Committed to continuous learning and self development
- Excellent communication skills
- Strong presentation and influencing skills
- Demonstrates the ability to work well with others at all levels throughout the organisation
- Proven ability to drive the sales results through following end to end processes.
- Strong business sense and industry expertise
- Excellent mentoring, coaching and people management skills
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
- S upportive
- M otivational
- I nnovative
- L oyal
- E xcellent
Why should you really work for Hays Travel?
There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
- A range of training programmes to help you progress personally and professionally
- Strong recognition and promotion opportunities
- Opportunities to travel on educational trips
- Discounts on booking your own holidays
- Health care plan
- Eyecare vouchers
- Shopping discounts
- Loyal service awards to celebrate important milestones
- Recommend a friend bonus scheme
- Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives
- A work environment that thrives on uplifting one another
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
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