HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B.
To learn how we can supercharge progress for you, visit hcltech.com.
Due to our growing business needs we are looking for:
IT Analyst with Hebrew & English (Full Time)
Workplace: Kraków O3 Business Park
As an IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the Hebrew speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
Daily Activities:
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Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
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Route problems to internal support group
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Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
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Administer and provide User Access in various systems
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Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Soft Skills:
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Excellent communication and conversation skills (both verbal and written)
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Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
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Ability to acquire new information quickly and the willingness to do so at all times
Technical Requirements:
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Understanding of the IT environment and readiness to learn new processes and technologies
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Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
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ITIL knowledge would be an asset
Language Requirements:
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Hebrew – at least B2
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English – at least B2
This is hybrid position from our Krakow office at Opolska 112.
3 days onsite, 2 days at home
Benefit package:
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Life insurance
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Private medical care
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MultiSport Card
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Subsidy for glasses
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Subsidy to language courses
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Christmas and holiday bonuses
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Full Time Employment Contract
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