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HCLTech

Sr Tower Lead (Support & Operations)

Madurai, Tamil NaduOn-siteSeniorvia adzuna
operations managementservice deliveryescalation managementsla management

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Madurai, Tamil Nadu Job Summary To ensure all escalations are resolved as per agreed norms, provide reports & services as per SOW; effectively implement organizational initiatives. Key Responsibilities 1. To ensure generation of tower level EE & EN revenue 2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms 3. To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW 4. To ensure positive customer …

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