Correction
Open to the Public
Project Director
(eReferral - Central Intake Redesign)
Health PEI
Location: 16 Garfield Street, Charlottetown
Temporary Full-Time (Excluded) Position
Commencing Immediately for 2 Years
Health PEI values the different ideas, perspectives and backgrounds that a diverse, equitable and inclusive work-place culture can bring. Not only does this help us deliver better outcomes, more innovation, but it also creates a safer space for our patients when our employees are more reflective of the communities we serve. It is important for us to create an environment where our employees are comfortable bringing their authentic selves to work and challenging the status quo to make Health PEI a better more inclusive employer and healthcare system. We recognize we have more work to do but finding intentional ways to grow our understanding and support of those who have faced barriers due to accessibility, ethnicity, ancestry, gender identity, age, sexual orientation, language or other grounds is a key priority for us. We encourage underrepresented groups to join our team, be yourself, and help us achieve our vision of an inclusive workplace and healthcare system.
This is a senior-level position that reports directly to the Provincial Director, Patient Flow/System Utilization and Surgical Services and functions as part of a broader team dedicated to driving system-wide innovation and improvements and driving the adoption of change in resistant environments. Provide strategic and operational leadership for the Referral Process Redesign Program, overseeing end-to-end program planning, implementation, and evaluation, including two major technology streams (eReferral – Wait 1 and Central Intake/Novari – Wait 2), to improve access to care, standardize referral processes, ensure regulatory compliance, and enable data-driven performance across the provincial health system. strategic oversight, system-level change leadership, and clear outcome accountability of a designated health system transformation workstream. The Project Director provides high-level coordination, decision-making authority, expert guidance, to ensure the project aligns with organizational priorities, timelines and resource capacity. The incumbent will engage with cross-sectoral partners, clinical leaders, operational managers, patients, and executive leadership to advance transformation objectives in a collaborative and transparent manner. This role is instrumental in supporting the execution of Health PEI’s central intake and waitlist management transformation agenda by ensuring the project is effectively planned, implemented, and monitored. The Project Director contributes to building a culture of accountability and results by fostering collaboration, resolving issues, managing change, and ensuring projects remain aligned with Health PEI’s strategic goals and service delivery improvements. The Project Director provides direction to cross function teams and contributes to a coordinated transformation effort across the organization.
Duties:
- Define long-term program vision, roadmap, and implementation sequencing
- Establish program goals aligned to access, wait times, and patient outcomes
- Develop and monitor KPIs, benchmarks, and success measures (Wait 1 & Wait 2)
- Lead development of evaluation and benefits realization framework
- Align individual initiatives and workstreams with system-level strategy Ensure integration of clinical, operational, and digital health objectives
- Support policy and system-level planning to enable referral standardization
- Align redesign initiatives with organizational priorities related to access, patient flow, quality, and system sustainability.
- Identify opportunities to reduce variation and improve equity of access across services and geographic locations
- Ensure interdependencies between working groups are managed effectively and that all project activities are aligned with organizational timelines, goals, and priority
- Collaborate with the Project Manager(s) and Project Coordinator(s) and Administrative Assistant to manage the organization of project documentation, scheduling and cross-stream communication
- Manage project milestones and timelines to ensure successful completion
- Participant in the development of program standards and services, procedures and protocols as required to support the standards and strategic plans of Health PEI
- Provide leadership in the development of a robust change management plan to support successful implementation and execution of priority projects/special initiatives and ensure alignment across Health PEI, DHW, ITSS, and other system partners
- Ensure expert analysis and information is completed to support difficult plans, models, and policies to informants, staff, and senior officials with tact and excellent communication skills
- Proactively identify key strategic issues, opportunities and risks, and anticipate and resolve conflicts to support successful completion of projects and initiatives with accountability for outcomes
- Support consistent communication throughout the initiative to support positive change and completion of goals and milestones
- Oversee integrated program plan across:
- Referral redesign (program stream)
- Wait 1 (eReferral implementation)
- Wait 2 (Novari central intake & waitlist)
- Manage dependencies between clinical design, workflows, and system configuration
- Coordinate project managers, technical teams, and operational leads Ensure alignment of timelines, deliverables, and go-live readiness
- Monitor program progress, milestones, and outcomes Resolve cross-stream conflicts and delays Ensure integration across EMR, eReferral, and waitlist systems
- Facilitate project team meetings and communications
- Ensure alignment across team functions, priorities, and enforce accountability for deliverables and performance.
- Mentor and support staff as appropriate and promote collaboration and shared understanding
- Provide directions to staff, establish processes, develop work plans with staff and monitor implementation of these to ensure achievement of acceptable results and contribute to the development of internal transformation capability
- Allocate financial, human, and technical resources across program streams
- Monitor expenditures and ensure cost control and value-for-money
- Support procurement processes, including RFP development and evaluation
- Oversee vendor relationships, contracts, and service delivery (e.g., Novari, eReferral vendor)
- Ensure appropriate risk management and audit readiness Support implementation of policy recommendations and the alignment of these recommendations with strategic plan priorities
- Support development of data governance and analytics frameworks
- Support decision making through meaningful performance analytics Contribute to research and jurisdictional scans
- Provide leadership in the design and implementation of internal and external informant engagement processes for project and initiatives
- Oversee consultative processes to ensure appropriate and sufficient key informant involvement in the planning processes is included in the evaluation component
Minimum Qualifications:
- University degree in health administration, business administration, public health, or related field
- 7+ years of progressive leadership experience in healthcare program management or digital health
- 5+ years in the areas of project management, implementation, and evaluation processes within complex stakeholder environments
- Proven ability to manage large, cross-functional teams and develop positive working relationships with external and internal individuals and groups
- Experience with strategy development, program evaluation, and performance measurement
- Proven experience in budgeting, resource management, and vendor oversight
- Strong knowledge of healthcare systems, clinical workflows, and service delivery
- Demonstrated equivalencies will be considered
- Ability to influence across the healthcare system and drive teams to achieve results
- Strong knowledge and proficiency in the following areas: project management, change management, program design; development implementation, and evaluation processes; performance monitoring and reporting with demonstrated experience applying these at a system-wide scale
- Strong management and leadership skills with the ability to exercise decision making authority and set direction
- Excellent skills in areas of facilitation, team building, organizational and time management, conflict resolution, and written and oral communication
- Excellent interpersonal and collaborative skills with an ability to plan and think strategically, and lead through complexity and resistance
- Ability to work independently and as a group
- Ability to work and manage work across remote settings.
Other Qualifications / Assets:
- Experience with referral systems, waitlist management, or patient flow initiatives
- Knowledge of EMR systems, digital health platforms, and interoperability
- Experience with change management in clinical environments
- Familiarity with privacy legislation and healthcare compliance frameworks
- Program/project management certification (PMP, MSP, Lean, etc.)
- Experience in healthcare transformation or system improvement is considered an asset
- Knowledge of PEI’s healthcare system is preferred
Important Notes:
Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.
Successful applicants are expected to complete the term of temporary assignment unless appointed to a permanent position.
This competition may be used to fill future job vacancies.
Salary Range: $50.96 - $62.82 per hour (Level 22)
Bi-Weekly Hours: 75 Hours Bi-Weekly / Monday - Friday
Posting ID: 175332-1026GSTI
Closing Date: Tuesday, November 3, 2026 at 4:00pm
Where possible, submitting an electronic resume or job application is preferred. Otherwise, applications may be submitted by mail to the PEI Public Service Commission at either P.O. Box 2000, Charlottetown, PE C1A 7N8, or c/o ACCESS PEI/ACCÈS Î.-P.-É., 120 Heather Moyse Drive, Summerside, PE C1N 5L2. Applications may also be sent by fax to (902) 368-4383 or (902) 888-8083. As receipt of faxed applications cannot be guaranteed, applicants are encouraged to confirm receipt by telephone or in person prior to the closing date. Please ensure the appropriate Job Posting ID number is included on all application materials. Applications may be submitted online, and application forms may be obtained at www.jobspei.ca, any ACCESS PEI/ACCÈS Î.-P.-É. location, PEI Government office, Regional Services Centre, or by telephone at (902) 368-4080 or (902) 888-8013.
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