Job Summary
We are seeking a reliable, organized, and hands-on Residential Property Manager to oversee the day-to-day operations of an affordable housing portfolio in Kitchener, Ontario. The role involves managing approximately 91 existing residential units while supporting coordination and documentation for a 100-unit development under construction.
The successful candidate will oversee tenant relations, Rent-Geared-to-Income (RGI) administration, rent and lease management, maintenance coordination, minor repairs, emergency response, financial administration, regulatory compliance, and communication with contractors, management, and the Board of Directors.
This position combines practical building operations with administrative, financial, and tenant-support responsibilities. The ideal candidate is proactive, adaptable, detail-oriented, and comfortable balancing competing priorities in a residential housing environment.
The allocation and scope of duties may be adjusted to a reasonable extent based on the successful candidate’s experience, qualifications, organizational needs, and operational priorities. This provides some flexibility in how responsibilities are assigned while ensuring essential property management functions are maintained.
Key Responsibilities1. Residential Property Management
- Oversee daily operations of approximately 91 residential units.
- Manage tenant inquiries, complaints, service requests, and ongoing tenant relations.
- Coordinate move-ins, move-outs, inspections, lease administration, and tenant documentation.
- Ensure compliance with lease terms, building policies, and applicable residential tenancy requirements.
- Maintain accurate tenant files, property records, and operational documentation.
- Communicate with management, the Board of Directors, contractors, and service providers.
2. Rent-Geared-to-Income (RGI) Administration
- Administer RGI housing requirements, including household income reviews, eligibility documentation, and rent calculations.
- Collect, review, and organize supporting documents for annual and interim reviews.
- Monitor deadlines and follow up with tenants regarding outstanding documentation.
- Maintain confidential tenant and financial records.
- Support compliance with applicable affordable housing requirements and Regional Housing Services procedures.
- Prepare and maintain records for reporting, reviews, and audits.
3. Maintenance and Building Operations
- Conduct routine property inspections and identify maintenance, safety, and repair requirements.
- Perform minor repairs and basic maintenance as appropriate to the candidate’s skills.
- Troubleshoot common building and unit issues and determine when specialized contractors are needed.
- Coordinate maintenance requests, preventive maintenance, contractor visits, and repair follow-ups.
- Monitor common areas, building systems, fixtures, and residential units.
- Prioritize work orders according to urgency, safety, and tenant needs.
4. Emergency Response
- Respond to urgent property emergencies, including after-hours incidents as required by the role.
- Assess immediate safety concerns and coordinate appropriate responses.
- Arrange emergency repairs and communicate with tenants, contractors, management, and emergency services when necessary.
- Address incidents involving water leaks, flooding, loss of essential services, lockouts, access issues, and other building-related emergencies.
- Document incidents, actions taken, and required follow-up.
5. Financial Administration
- Assist with operating budgets, expense tracking, invoices, maintenance costs, and financial records.
- Coordinate documentation supporting contractor payments and property-related transactions.
- Maintain records for rent administration, chargebacks, deposits, and outstanding financial items.
- Assist with financial reports, operating statements, rent rolls, and supporting documentation requested by management, the Board, or external stakeholders.
- Monitor operational expenses and identify items requiring approval.
6. Residential Tenancy and Compliance
- Prepare and coordinate applicable tenancy notices and documentation, including N4 and N5 notices, as appropriate.
- Maintain records relating to rent arrears, lease compliance, tenant concerns, and tenancy matters.
- Assist with documentation for Landlord and Tenant Board proceedings when required.
- Ensure tenancy-related procedures follow applicable legislation and organizational policies.
7. Contractor and Capital Project Coordination
- Coordinate contractors, vendors, and service providers for maintenance, repairs, and building improvements.
- Follow up on project schedules, deficiencies, invoices, and completion documentation.
- Assist with capital planning and property improvement documentation.
- Maintain records relating to construction costs, deposits, holdbacks, and project progress.
- Support communication between contractors, management, and the Board of Directors regarding the development under construction.
8. Administration and Stakeholder Communication
- Prepare correspondence, reports, notices, meeting materials, and operational updates.
- Maintain organized and confidential property management records.
- Respond to requests from tenants, management, the Board, and external agencies.
- Coordinate documentation for housing program requirements, funding requests, and financial reviews.
- Support continuity of operations through timely communication, accurate documentation, and consistent follow-up.
Qualifications and Skills
- Experience in residential property management, building operations, affordable housing, or a related field.
- Knowledge of Ontario residential tenancy requirements and relevant Landlord and Tenant Board procedures.
- Experience with RGI administration and rent calculations is an asset.
- Strong organizational, administrative, communication, and problem-solving skills.
- Ability to coordinate contractors, prioritize maintenance issues, and respond effectively to urgent situations.
- Basic maintenance and minor repair skills are an asset.
- Experience with budgets, invoices, rent rolls, financial records, and reporting is an asset.
- Ability to handle confidential information professionally and work independently while collaborating with management and stakeholders.
Flexibility in Responsibilities
Responsibilities may be adjusted within reasonable limits to reflect the successful candidate’s background, strengths, and experience, as well as changing operational requirements. Certain functions may be reallocated or supported by other personnel or external service providers, where appropriate, to maintain effective property operations and regulatory compliance.
Position Overview
This is an opportunity for a motivated property management professional to contribute to the effective operation of affordable residential housing while supporting the ongoing development and long-term maintenance of the portfolio.
Interested candidates are invited to submit their resume outlining relevant property management, tenant relations, maintenance coordination, administrative, and affordable housing experience.
Pay: $44,500.00-$75,100.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
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