Customer Care Executive
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**Job Summary:**
As a Customer Care Executive responsible for handling Amazon and Flipkart customers, you will be the key point of contact for addressing customer inquiries, resolving issues, and ensuring a positive shopping experience across both platforms. This role requires exceptional communication skills, a deep understanding of e\-commerce platforms, and a customer\-first approach. You will manage a variety of tasks, from resolving order\-related queries to handling complaints, ensuring high levels of customer satisfaction and loyalty.
Address : plot 71 ecotech 12 greater noida 201306
**Key Responsibilities:**
* **Customer Support:** * Respond promptly to customer inquiries from both Amazon and Flipkart via phone, email, and chat. * Assist customers with order placement, tracking, returns, refunds, and product information across both platforms. * Provide support with navigating the Amazon and Flipkart websites/apps, including account management and payment issues. * **Issue Resolution:** * Investigate and resolve customer complaints related to orders, deliveries, product defects, and more. * Liaise with internal teams and platform support (Amazon/Flipkart) to address and resolve complex issues. * Ensure that all customer concerns are resolved quickly, with follow\-up to confirm satisfaction. * **Taking review from Customer:** * This is very important part in ecommerce industry as a brand we need reviews on daily basis on ecommerce which should be very well taken care of by you. * **Product Knowledge:** * Maintain comprehensive knowledge of the products listed on Amazon and Flipkart, including specifications, pricing, and promotions. * Provide product recommendations and guidance to customers based on their needs. * **Customer Satisfaction:** * Strive to achieve and maintain high levels of customer satisfaction by delivering outstanding service. * Collect and analyze customer feedback to identify trends and suggest improvements. * Meet or exceed key performance indicators (KPIs) related to response times, issue resolution, and customer satisfaction. * **Documentation and Reporting:** * Accurately document customer interactions, issues, and resolutions in the company’s CRM system. * Generate regular reports on common issues, customer feedback, and areas for improvement. * Monitor and report on customer service metrics for Amazon and Flipkart platforms.
**Qualifications and Skills:**
* **Education:** High school diploma or equivalent; a bachelor’s degree is preferred. * **Experience:** Previous experience in customer service, especially with e\-commerce platforms like Amazon and Flipkart, is highly desirable. * **Communication Skills:** Strong verbal and written communication skills in \[relevant languages]. * **Technical Skills:** Proficiency in using CRM software, MS Office, and understanding of Amazon and Flipkart’s seller/customer service portals. * **Problem\-Solving:** Excellent problem\-solving skills with the ability to handle challenging situations effectively. * **Interpersonal Skills:** Ability to build rapport with customers, demonstrating empathy and patience. * **Time Management:** Strong multitasking abilities and efficient time management in a fast\-paced environment.
**Benefits:**
* Competitive salary and performance\-based bonuses. * Opportunities for career growth and professional development. * Employee discounts on company products. * A supportive and inclusive work environment
Job Type: Full\-time
Pay: ₹15,000\.00 \- ₹30,000\.00 per month
Benefits:
* Cell phone reimbursement
Ability to commute/relocate:
* Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
* Your current salary ? * Are you in notice period or already left the job and can join immediately ?
Education:
* Bachelor's (Preferred)
Experience:
* Customer support: 2 years (Preferred) * total work: 3 years (Preferred) * Customer service: 2 years (Preferred) * ecommerce customer handling: 1 year (Preferred)
Language:
* Hindi (Preferred) * English (Preferred)
Work Location: In person
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