Overview of Role
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Deliverability Advisor: Serve as a knowledgeable resource for teams and customers navigating email deliverability challenges, building trust through consistent, sound guidance.
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Migration Management: Guide high-volume senders through migrations, managing IP warm-up and transitions with care to protect sending reputation.
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ISP Relations: Build and maintain relationships with Internet Service Providers (ISPs) to support strong deliverability outcomes for senders.
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Performance Analysis: Conduct deliverability assessments and deliver clear, actionable reporting following the warm-up phase.
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Strategic Improvement: Provide guidance and recommendations to help improve deliverability performance over time.
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Enablement: Help build understanding of deliverability best practices across internal teams and with external customers.
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Product Collaboration: Partner with engineering and product teams to support customer success and inform product direction.
What We're Looking For
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8-10 years of experience in email deliverability, messaging infrastructure, or a closely related technical discipline (e.g., ESP/ISP relations, sending infrastructure, trust & safety for messaging platforms)
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This is a foundational hire for our deliverability function. We're looking for someone who has ideally built or scaled deliverability practices before, not just operated within an existing playbook
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Working knowledge of email deliverability fundamentals, including authentication protocols (SPF, DKIM, DMARC), IP and domain reputation, and how ISPs evaluate inbox placement
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Experience managing or supporting IP warm up processes and sender reputation through migrations or platform transitions
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Comfort analyzing deliverability data (bounce rates, complaint rates, engagement metrics) and translating findings into clear recommendations
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Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non technical audiences
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Ability to manage multiple customer situations at once, prioritizing based on urgency and impact
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Experience establishing processes, documentation, or best practices in a technical specialty area, whether as a first hire, early team member, or practice lead
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