Company Overview:
Hi Power Electric is a premier electrical contracting firm with a proven reputation for delivering high-quality, timely, and cost-effective solutions across every commercial, residential, and multi-family projects we take on.
Position Summary:
The Community Manager serves as the cornerstone of Hi Power Electric’s residential operations, taking a hands-on approach to overseeing project coordination, cultivating strong customer relationships, and leading a high-performing field team all while leveraging a well-rounded blend of management expertise and a thorough understanding of the residential electrical service industry.
Key Responsibilities:
- Manage residential service operations across assigned communities. Manage 5-8 roughs a week.
- Oversee scheduling, quality control and performance evaluations, including walking houses with crews.
- Proficient in electrical installation and troubleshooting with proactive solutions.
- Complete Hi Power Electric QC sheets and start to hold subs contractor teams accountable for their work, including back charges.
- Ensure all work meets NEC and local building code requirements.
- Read and interpret blueprints, wiring diagrams, and specifications.
- Can handle warranties independently.
- Maintains clean, organized, and safe job sites, and Connex
- Available for 24-hour on-call support to respond to warranty-related service requests and ensure timely resolution of customer issues.
- Serve as the HI Power representative when communicating with general contractors, homeowners, and other clients to ensure professionalism, clarity, and alignment on project expectations.
- Serve as the primary liaison between homeowners, general contractors, inspectors and Hi Power electricians.
- Coordinate service calls, project timelines, and post-project follow-ups to ensure high quality customer experience.
- Resolve customer issues quickly and professionally while maintaining service standards.
- Monitor job progress, compliance with safety standards, and local electrical codes.
- Contribute to business growth by identifying opportunities for upselling, referrals, or new residential partnerships.
- Maintain accurate records of customer interactions, service activities and project outcomes.
Requirements:
- Valid Residential Wireman License
- 4+ years of residential electrical experience
- 3+ years of experience post RW license managing personnel, with a focus on team coordination, productivity, and performance.
- Strong knowledge of NEC and local residential codes
- Valid driver's license and reliable transportation
- OSHA 10 preferred certification (or willingness to obtain)
- Experience with smart home installations (thermostats, cameras, EV Chargers) a plus.
- Strong troubleshooting and problem-solving skills.
- Customer service skills and professional appearance.
- Overtime may be required based on project needs.
- PPE required at all times.
- Agility
- Ability to lift 30 lbs regularly; up to 50 lbs with mechanical or crew help.
- Prolonged standing, walking, and moving across job sites during a full shift to monitor project progress and quality.
- Frequent bending, kneeling, and crouching to access low installation areas.
- Climbing ladders up to 20 feet and operating/riding in aerial lifts occasionally to observe and inspect elevated work areas.
- Basic hand eye coordination for tool use and device installation.
- Ability to maintain balance on uneven or cluttered job site surfaces.
- Working in varying environmental conditions (heated, cold, confined).
- Transporting reports, files, and equipment between office spaces, meeting locations, and job sites.
- Navigating active construction and renovation environments safely while coordinating with field crews, vendors, and contractors.
- Proficiency with computers, tablets, and project management software for daily operation oversight.
- Reviewing contracts, processing documentation, and handling detailed reporting.
- Physical and mental stamina to manage a high volume of simultaneous responsibilities across multiple projects, teams, and client relationships throughout a full workday.
- Ability to respond quickly and effectively to field emergencies, client escalations, and project complications.
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