Our Company
Experience Gold Coast (EGC) is a single, unified organisation that brings together HOTA (Home of the Arts), Destination Gold Coast, Study Gold Coast and Major Events Gold Coast. Formed in 2023, EGC plays a central role in driving the growth of the city’s visitor economy. EGC plays a pivotal role in supercharging outcomes across tourism, events, arts & culture and education, with a clear objective of positioning the Gold Coast as the lifestyle capital of Australia.
Position Overview
We’re seeking a Culinary Arts Supervisor to play a key leadership role in our food and beverage operations across the HOTA precinct, ensuring world-class service for our patrons and clients.
This hands-on role is perfect for someone who thrives in a fast-paced environment, has a passion for delivering high-quality customer experiences, and enjoys supporting events that are as bold and creative as our programming.
Key Responsibilities
- Consistently deliver and model exceptional service that exceeds visitor expectations
- Supervise the setup, operation, and pack down of events and food and beverage outlets
- Maintain security of cash and stock, and perform reconciliations as required
- Conduct inductions, train new team members, and support team development
- Complete daily operational reports, event run sheets, and compliance documentation
- Assist with staff rostering, opening and closing duties, and general venue operations
- Ensure high standards of cleanliness and presentation across all service areas
- Promote HOTA facilities and build positive relationships with patrons and team members
- Ensure smooth event delivery aligned with Standard Operating Procedures
- Monitor and support staff performance and maintain strong team morale
- Manage stock control, rotation, and support cost monitoring in line with budget targets
- Handle customer enquiries, complaints, and feedback with professionalism
The Ideal Candidate Will Have
- Demonstrated experience in hospitality or event operations, ideally in a leadership or supervisory role
- A proactive, service-driven approach with strong attention to detail
- Ability to supervise a team in a high-paced, dynamic environment.
- Confidence in managing teams, training staff, and driving high-performance culture
- Excellent communication and organisational skills
- Strong organisational and communication skills
- Flexibility to work across a 7-day roster including evenings, weekends, and public holidays
Qualifications
- Responsible Service of Alcohol (RSA) certification
- Responsible Management of Licensed Venues (RMLV) certification
Join us in creating unforgettable experiences at HOTA!
Here’s what makes working with us special:
Be Part of the Action: Work at the heart of the Gold Coast’s thriving arts and culture scene, where creativity and community come together.
Exclusive Discounts: Enjoy discounts at all Food and Beverage outlets across the HOTA precinct, plus discounted tickets to cinema screenings, events, and activities.
Empowerment Time: Take four paid days per year dedicated to personal growth and wellbeing.
Paid Parental Leave: We support our team members with paid leave during this important life stage.
Wellbeing Support: Access Sonder, our comprehensive team member care and wellbeing service.
Professional Development: Unlock learning opportunities through our Learning Lab, offering up to 1,000 courses to help you grow and thrive.
How to apply:
If you’re passionate about making a difference and want to be part of an organisation that prioritises people, we’d love to hear from you!
To apply for this position, please submit a brief cover letter along with your resume.
Please stipulate in your application whether you wish to apply for the Function & Events or The Exhibitionist Bar supervisory role.
HOTA, Home of the Arts, values diversity and inclusion. We are dedicated to providing equitable employment opportunities and welcome applications from individuals of all cultures, genders, ages, Australia’s First Nations Peoples, LGBTIQ+ communities, and people with disabilities.
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