Job Description: Business Analyst
Role Overview
We are seeking a customer-facing Business Analyst with 2–4 years of experience to join our enterprise SaaS product team. You will act as a key liaison between external clients, internal business stakeholders, and engineering teams to gather requirements, test integrations, and ensure successful software delivery.
Key Responsibilities
- Client Consultation: Lead discovery sessions directly with clients to understand their business needs, manage expectations, and act as their primary analytical contact during project lifecycles.
- Requirements Gathering: Translate client and stakeholder requests into clear, actionable user stories and functional specifications for the engineering team.
- Data Mapping & Analysis: Document data flows between systems, creating clear mapping rules to ensure accurate data translation across different platforms.
- Integration Testing: Utilize tools like Postman to run basic API collections, inspect payloads, and verify that system-to-system communication works as intended.
- Workflow Documentation: Map out end-to-end business processes, capturing critical operational edge cases and system dependencies.
- Cross-Functional Collaboration: Partner closely with Product Managers and Engineering leads to prioritize the project backlog and align development with client timelines.
- UAT & Client Validation: Define User Acceptance Testing (UAT) criteria, guide clients through the validation process, and ensure delivered features match agreed-upon logic.
- Issue Troubleshooting: Investigate client-reported integration issues and data discrepancies, identifying root causes and routing them to development teams.
- Data Auditing: Use database tools to write queries and audit system logs to verify data payload accuracy and ensure system integrity.
- Reporting: Organize data to track project status, monitor integration performance metrics, and provide clear progress updates to management.
- Regression & Certification Testing: Support partner certification cycles by executing test scripts against CRS sandbox/staging environments and documenting pass/fail results.
- SLA & Performance Monitoring: Track integration uptime, response times, and error rates against contractual SLAs, escalating breaches to relevant teams.
Preferred Skills & Experience
- Experience: 2–4 years of experience working as a Business Analyst, Implementation Analyst, or Systems Analyst in a software environment.
- Client Interaction: Proven track record of managing client relationships, leading meetings, and gathering requirements directly from external customers.
- SQL: Strong ability to write queries, perform joins, and analyze database tables to troubleshoot issues and audit data.
- Excel (Basic to Intermediate): Comfortable using core formulas, sorting, filtering, and simple tables to organize and review project data.
- Technical Tools (Preferred): Basic familiarity with REST API protocols and experience using tools like Postman to trigger requests and view responses is highly preferred.
- Industry Knowledge: Familiarity with travel/hospitality distribution concepts (CRS, GDS, OTA, channel managers) is a strong plus.
- Documentation Tools: Experience with Jira, Confluence, Lucidchart, or Visio for backlog management and process/data flow diagrams.
- Agile Methodology: Comfortable working within Scrum or Kanban frameworks, participating in sprint planning, standups, and retrospectives.
- Communication: Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical client stakeholders.
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