WE’RE HIRING | CLIENT SERVICE LEAD
Cape Town | TrinityBrands
TrinityBrands is looking for an experienced, commercially minded Client Service Lead to join our Cape Town team.
This is a senior role for an experienced agency professional who knows how to lead people, grow accounts, build trusted client relationships and turn opportunity into profitable business growth.
You’ll lead a portfolio of strategic clients while guiding and developing our Client Service team and working closely with Strategy, Creative, Operations, Production and Leadership to deliver exceptional Brand Experiences and Human Influence solutions.
WHAT YOU’LL OWN
- Strategic leadership and growth of key client accounts
- Portfolio revenue, profitability, retention and account growth
- Senior and executive-level client relationships
- Long-term account planning and client development
- Cross-sell, upsell and new revenue opportunities
- Commercial forecasting and pipeline management
- Leadership, coaching and development of the Client Service team
- Oversight of campaigns, events, activations and integrated projects
- Client satisfaction, service excellence and issue resolution
- Cross-functional collaboration across Strategy, Creative, Operations, Production and Finance
- Client intelligence, insights and growth recommendations
- Operational discipline, quality and accountability
- Innovation, AI-enabled ways of working and continuous improvement
WHAT WE’RE LOOKING FOR
You’re a confident client, commercial and people leader who understands that exceptional client service goes far beyond delivering a brief.
You understand your clients’ businesses, build trusted relationships with decision-makers, identify commercial opportunities and know how to convert strong relationships into sustainable growth.
YOU’LL NEED
- 5+ years’ agency experience is essential within Client Service, Account Management, Experiential Marketing, Brand Activations, Events, Advertising, Promotions and/or Integrated Marketing
- Proven experience managing strategic client relationships and portfolios
- Demonstrated success in account growth and revenue generation
- Strong commercial understanding of pricing, margins, profitability and forecasting
- Experience leading, coaching and developing people
- Experience managing complex campaigns, events and multiple stakeholders
- Confidence presenting to senior and executive-level clients
- Strong strategic thinking combined with hands-on execution
- Excellent communication, relationship-management and problem-solving skills
- Confidence using technology, CRM/project platforms, reporting tools and AI-enabled productivity tools
- Valid Driver’s Licence
EDUCATION
A relevant Diploma or higher qualification in Marketing, Communications, Business Management, Project Management (Agency), Commerce, Brand Management, PR, Event Management or a related field is required.
Additional qualifications in leadership, sales, account management, business development or project management will be advantageous.
THE PERSON WE WANT
Someone who is commercially sharp, accountable, ambitious and people-focused.
You should be equally comfortable walking into a client boardroom as a trusted strategic partner, returning to the agency and mobilising a team around what needs to happen, and keeping a firm eye on delivery, relationships and the numbers throughout.
If you believe great brands are built through meaningful human connections , and you know how to turn those connections into long-term commercial relationships, we’d like to hear from you.
APPLY
careers@trinitybrands.co.za
Email subject: Application – Client Service Lead
Work location: Cape Town | In person
Only shortlisted candidates will be contacted.
Pay: R30 000,00 - R50 000,00 per month
Work Location: In person
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