Customer Success Executive
Location: HBR Layout, Bangalore
Employment Type: Full-Time
About HUB:
At HUB, we don’t just design spaces — we craft experiences. HUB is driven by a passion for design innovation and detail. We’re now looking for a Design Lead who can take the creative reins, inspire the team, and deliver excellence with every project.
Website https://hubinterior.com/
Role Overview:
The Customer Success Executive will be responsible for ensuring that our clients have a seamless and positive experience from the initial consultation to the completion of the project. The role focuses on building strong relationships, providing proactive support, and ensuring that client
expectations are exceeded in every interaction. This individual will collaborate with internal teams to ensure that design projects are executed successfully and deliver maximum satisfaction.
Key Responsibilities:
1. Client Relationship Management:
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Serve as the main point of contact for clients, addressing inquiries, concerns, and requests.
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Build strong, lasting relationships with clients by understanding their needs and preferences.
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Ensure consistent and timely communication throughout the design process, from concept to completion.
2. Project Coordination:
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Work closely with the interior design team, project managers, and suppliers to ensure the timely delivery of projects.
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Monitor project milestones and timelines, providing clients with regular updates.
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Resolve any issues or delays in the project timeline, ensuring client satisfaction.
3. Client On boarding & Consultation:
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Guide new clients through the on boarding process, explaining the services offered, the design process, and what to expect.
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Assist clients with design inquiries and provide support during the concept and design phases.
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Conduct post-project follow-ups to gather feedback and ensure client satisfaction.
4. Issue Resolution:
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Identify and resolve any issues that may arise during the project or after completion.
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Work with the design and operations teams to ensure solutions are implemented quickly and efficiently.
5. Customer Education:
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Educate clients about the various materials, styles, and design options available to them.
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Provide guidance on maintaining their space post-design implementation.
6. Client Retention:
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Focus on fostering long-term relationships with clients to encourage repeat business and referrals.
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Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling additional services.
7. Reporting and Feedback:
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Track client satisfaction and collect feedback to inform future projects and improve the customer experience.
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Provide regular reports on client status, project updates, and satisfaction levels to management.
Skills and Qualifications:
Education: Non UG / Bachelor’s degree in Business, Marketing, Interior Design, or related field (preferred).
Experience:
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Minimum of 2-3 years of experience in customer success, account management, or project coordination.
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Prior experience in an interior design or creative services industry is a plus.
Skills:
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Excellent communication and interpersonal skills.
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Strong organizational and multitasking abilities.
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Problem-solving and conflict resolution capabilities.
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Ability to manage multiple projects simultaneously while maintaining a high level of attention to detail.
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Familiarity with design software, project management tools, and CRM systems (e.g., Salesforce, Monday.com, etc.) is a plus.
Key Traits:
∙ Empathetic, proactive, and solution-oriented approach.
∙ High level of customer service orientation and attention to detail.
∙ Ability to adapt to changing priorities and deadlines.
∙ Strong teamwork and collaboration skills.
Why Join Us?
∙ Work in a creative and dynamic environment.
∙ Be part of a company that values innovation and quality in interior design. ∙
∙ Opportunity for professional growth and career development.
∙ Competitive salary and benefits package.
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