Job Overview
We are seeking a highly skilled and experienced Operations Manager to oversee our premium dining restaurants. The successful candidate will be responsible for managing day-to-day operations, ensuring the restaurants operate efficiently, effectively, and to the highest standards of quality and service. The Operations Manager will work closely with senior management, culinary teams, and front-of-house staff to meet business objectives, deliver exceptional guest experiences, and achieve financial targets.
Key Responsibilities
Operational Management:
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Develop and implement operational policies and procedures to ensure smooth restaurant operations
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Monitor restaurant performance metrics and identify opportunities for improvement
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Manage inventory, supplies, and equipment to maintain optimal stock levels
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Maintain a safe and sanitary working environment for all staff and guests
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Ensure compliance with all health, safety, and regulatory requirements
Financial Management:
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Develop annual budgets for the restaurants and monitor performance against targets
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Ensure restaurants operate within budget, making appropriate adjustments as necessary
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Review and analyze financial statements to identify trends and opportunities for improvement
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Develop and implement strategies to increase revenue and reduce costs
Staff Management:
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Recruit, train, and develop high-performing staff at all levels of the organization
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Develop and implement employee engagement and retention programs
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Ensure staff are motivated, well-trained, and equipped to deliver exceptional guest experiences
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Build and maintain strong relationships with culinary teams, front-of-house staff, and senior management
Guest Experience:
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Ensure all guests receive exceptional service and that restaurants deliver on brand promise
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Develop and implement programs to enhance the guest experience
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Monitor guest feedback and use insights to inform future initiatives
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Identify opportunities to increase customer loyalty and repeat business
Reports To: Group President
Qualifications and Requirements
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Bachelor's degree in Hospitality Management or related field
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Minimum 10 years of experience in restaurant management, with at least 5 years in a leadership role
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Proven track record of success in managing high-end, premium dining restaurants
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Strong financial acumen and experience managing budgets and financial statements
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Excellent communication and interpersonal skills
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Exceptional problem-solving and decision-making abilities
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Strong leadership and staff management skills
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Ability to work under pressure and meet tight deadlines
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Passion for delivering exceptional guest experiences
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