Job Description
We are looking for an experienced Dynamics CRM Tech Lead/Architect with strong hands-on experience in Microsoft Dynamics 365 CRM Online, Dataverse, Power Platform, integrations, solution architecture, and CRM deployments.
Technical/Functional Skills
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Strong functional understanding of CRM across various domains, especially Sales and Service modules.
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Deep expertise in Dataverse and Microsoft Power Platform.
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Strong experience with:
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Power Automate and Connectors
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Power Apps
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CRM Plugins and JavaScript
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CRM data modeling
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Workflow automation
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Experience designing and developing CRM integrations using various patterns, including:
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API-based integrations
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ETL
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Batch jobs
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App-based/ISV solutions
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Experience designing and executing large-scale CRM data migrations using tools such as Azure Data Factory, Synapse, or Microsoft Fabric.
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Strong knowledge of CRM Solutions, ALM, environment management, and deployments.
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Experience with OOB Reports, Dashboards, and Power BI.
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Knowledge of data platforms connected to CRM, including Microsoft Fabric and Azure Synapse.
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Experience with Copilot in D365/M365, Copilot Studio, Azure AI Foundry, and development of agents/chatbots.
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Experience with requirements gathering, solution design, and technical documentation.
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Strong troubleshooting and problem-solving skills with the ability to collaborate effectively with development teams.
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Strong experience with Microsoft Dynamics CRM Online.
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Excellent communication and stakeholder management skills.
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D365 Certification: PL-600, PL-200, or AB-100.
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Knowledge of Azure components; AZ-900 certification preferred.
Roles & Responsibilities
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Work effectively within an Agile delivery model.
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Engage with client stakeholders to understand requirements and design solutions.
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Provide effective CRM solutions within tight delivery timelines.
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Conduct CRM solution approach and architecture workshops.
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Create High-Level Technical Design (HLTD) documentation.
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Design CRM data and integration solutions.
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Manage CRM environments for development, testing, UAT, and production.
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Provide deployment and production support for CRM solutions.
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Collaborate with technical and functional teams to troubleshoot and resolve application issues.
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