We are hiring experienced Sr Hostess for a reputed restaurant group in Kuwait.
Key Responsibilities
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Greet, acknowledge, seat and farewell guests professionally.
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Recognize VIP and regular guests and coordinate personalized service.
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Manage reservations, special requests, guest profiles and reservation notes.
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Manage seating plans, waitlists, queues and table availability.
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Coordinate table allocation with Floor Manager and service team.
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Handle guest inquiries, complaints and service recovery.
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Maintain guest interaction and complaint records.
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Guide and coach junior hostesses and FOH staff.
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Allocate host-desk duties and monitor performance.
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Coordinate guest information with managers and service staff.
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Maintain host desk, entrance and guest areas.
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Handle telephone calls and reservation inquiries.
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Support promotions, guest loyalty and revenue objectives.
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Prepare reports on guest feedback, VIP activity and service trends.
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Complete shift handovers and ensure the host area is ready for the next shift
Experience & Qualification
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Minimum 2–3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.
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Senior/supervisory experience preferred.
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Diploma or Bachelor’s degree in Hospitality Management, Business Administration or related field preferred.
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Experience with reservations, waitlists, VIP guests, complaints and service recovery.
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Sales, loyalty activities or special-event experience is an advantage.
🔹 Benefits:
✔ Salary : 500 - 600 KD
✔ Accommodation & Transportation Provided
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Minimum height: 165 cm
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Fit appearance and professional grooming.
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Fluent Arabic & English; additional languages advantageous.
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Confident, presentable and warm personality.
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Excellent guest-relations and interpersonal skills.
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Strong organization and reservation-management skills.
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Good complaint handling and problem-solving ability.
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Leadership skills to guide junior staff.
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Comfortable with reservation systems, tablets, QR feedback tools and MS Office.
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