Human Resources Manager

The Little Sisters of the Poor is a Catholic religious congregation dedicated to caring for the elderly poor, providing a home where residents are welcomed with dignity, respect, and love. Inspired by the example of Saint Jeanne Jugan, our mission is rooted in hospitality, compassion, and service to those most in need.

We are seeking a compassionate, experienced, and people-focused Human Resources Manager who is passionate about supporting employees and advancing our mission. This individual will oversee human resources operations while fostering a positive workplace culture that reflects our values of respect, dignity, teamwork, and compassionate care.

The Human Resources Manager plays a vital role in ensuring that our employees feel supported, valued, and equipped to provide exceptional care and service to our residents.

Summary/Objective

The Human Resources Manager shares the VISION of the Little Sisters of the Poor which is to contribute to the Culture of Life at Click here to enter name of Home. As a Home for the neediest elderly, each person is valued, and treated with dignity and the wisdom of age is celebrated. The Human Resources Manager is responsible for planning, directing, and coordinating human resource functions, including recruiting, performance management, payroll processing, employee engagement, benefits, and regulatory compliance. This position ensures that Human Resources practices align with the mission and values of Little Sisters of the Poor while promoting a positive and supportive work environment. These services are consistent with the Little Sisters of the Poor’s standards and philosophy and are in compliance with all regulations, codes, policies, and procedures that govern the Home.

Requirements and Qualifications:

• Bachelor’s Degree in a Human Resources related field and five years’ experience of progressive leadership in Human Resources management and payroll. Or, the professional equivalent in a related field or equivalent combination of education and experience. Prior work experience in a not-for profit and a health care-related environment preferred.

• Possess moral integrity, honesty and ethical standards of behavior and decision-making principles consistent with a Roman Catholic Healthcare provider and the Home’s corporate compliance policy. Also, the capacity to embrace the mission of the Little Sisters of the Poor with the enthusiasm to promote its vision and family spirit.

• Broad knowledge of employment law and practices including wage and hour regulations.

• The ability to properly interpret internal, state, and federal rules and regulations.

• Proficiency in computer usage and software applications.

• Ability to follow and give written and oral directions.

• A dynamic management style and effective communication skills, including the ability to adapt to already present environment, take initiative and motivate staff and supervisors in that environment through vision, communication, and passion. Ability to direct and guide - set expectations, educate and evaluate the performance of others and to collaborate effectively with individuals and groups.

• Communicate effectively while interacting with all individuals in a tactful and respectful manner.

• Flexibility and a willingness to adapt to change in an ever-evolving environment.

• Leadership attributes including but not limited to: organizational and critical thinking skills, the ability to analyze data and trends, professional conduct at all times.

• Flexibility of hours to meet the department’s goals, including payroll processing and on-site presence at variable hours of the day, evening or night whenever necessitated. To travel periodically for seminars and province-wide meetings.

• Must possess the ability to perform the essential job functions with or without reasonable accommodation.

Core Competencies Commitment to person-centered care as a way of life; respect for human dignity.

• Communication through logical thinking and moral and ethical integrity.

• Leadership that is collaborative empowering and capable of conflict resolution when indicated.

• Detail-oriented to prioritize work demands and manage time effectively.

• Display compassion, kindness and respect toward everyone.

Essential Functions: Manuals, Policies/Procedures and Mission Integration materials for the Little Sisters are located in the Human Resources Office . A personal copy of current Employee Handbook, the Home’s Supplement and Benefit Guide are provided at time of hire.

• Serve as a role model upholding the philosophy, core values, objectives, and goals of the Little Sisters of the Poor, and incorporate the mission of the Little Sisters of the Poor and the spirit of Saint Jeanne Jugan into the performance of duties.

• Assure that substantial compliance with applicable federal, state and local standards and regulations for all departments align with the Little Sisters of the Poor mission of respect for life and compassionate care to the elderly and communicate all regulations to the Little Sisters of the Poor and Management Team.

• Play a pivotal role in maintaining a dynamic interdisciplinary approach, since all departments impact the security, safety and happiness of the residents (i.e. social and business services, food service, spiritual / therapeutic recreation /activity programs, laundry, physical environment).

• Lead and mentor the Home’s personnel in the mission, vision and values of the Little Sisters of the Poor through management of recruitment, selection, onboarding, morale, on-going position assignments, staff development, competency evaluation/appraisals, job performance, retention, disciplinary action, and termination.

• Empower members of each department to function both as professionally competent decision-makers and compassionate caregivers.

• Assure that orientation and ongoing staff education is carried out to maintain and update all employees’ competencies.

• Determine prospective employees’ qualifications, aptitudes, talents, and service preferences and provide meaningful employment opportunities accordingly.

• Help all staff understand the Organizational Structure and Chain of Command and related expectations of the home.

• Fair and equitable discipline and understanding policies and procedures will be the same across all departments and all employees.

• Administer all aspects of the Wage and Benefit programs as established on the level of the Chicago Province of the Little Sisters of the Poor including, but not limited to the health coverage plans, life insurance, pension and retirement savings programs.

• File, maintain, and follow up with all workers’ compensation claims in the Home; providing information as needed to the Home’s worker’s compensation insurance carrier.

• Process, administer, and track all medical, personal, and FMLA leave of absence requests.

• Responsible for payroll processing and pay practices are completed with accuracy, incorporating good stewardship principles and according to wage and hour compliance. If payroll is processed by another entity, the Human Resources Manager monitors for the same quality assurance standards.

• At least annually, review and make recommendations to the Administrator on the department’s expenditures for salaries, recruitment and other related topics.

• Assist in the planning, development, and implementation of the human resources policies and procedures in agreed-upon time frames to successfully meet the needs of the elderly residents and the staff at the Home. Provide feedback on the current Employee Handbook, Benefit Manual and input for future editions, including the local Supplement.

• Keep abreast of Human Resources trends, best practices, and regulatory knowledge.

• Adherence to and extensive knowledge of the Employee Handbook; providing directives as needed to the Home.

• Submit User Request Forms for new hires (if applicable).

• Maintain employee personnel and medical files as required by federal, state, and local regulatory guidelines.

• Maintain the Home’s Human Resources Information System (HRIS) to ensure accurate and up to date information is documented for each employee.

• Function as a key player in the Corporate Compliance program.

• Serve on various committees within the Home in the measure proper to Human Resources. Relay applicable information to staff.

• Assure that each employee receives appropriate instruction and training to carry out assignments effectively and safely. This includes mandatory posting of regulations and reporting requirements.

• Offer fair, consistent, concerned attention and affirmation meant to foster employee job satisfaction, retention and promote the family spirit of the Home.

• Assure strict confidentiality of all information (including health) associated with the Human Resources department as well as that of all elderly residents, Little Sisters of the Poor and volunteer associates.

• Keep abreast of the various departments’ physical work environment and changing needs regarding staffing, morale and equipment by circulating to all departments at various times and differing shifts at a minimum of once weekly.

• Supervise the Human Resources Assistant and/or Scheduler ensuring their responsibilities are met.

• Assist with Scheduling responsibilities when needed.

• Assure that all required documentation is completed according to established deadlines.

• Work according to a schedule that is flexible to meet the needs of the Home.

• Possess the ability to perform the essential job functions with or without reasonable accommodation.

• Perform other duties as assigned by supervisor.

Supervisory Responsibility

The Human Resources Manager manages all employees in the Human Resources Department and is responsible for the performance management of the employees within the Home, in collaboration with lay supervisors and Little Sister of the Poor supervisors. Hiring and termination decisions are made in collaboration with the Administrator, the Mother Superior and the Department Manager.

Work Environment and Ergonomics

Must have sufficient vision and color discrimination to read. Adequate hearing to receive verbal instructions and respond to emergency signals/alarms and communicate effectively with tenants and others. Able to perform tasks which require finger, hand, arm dexterity/mobility and hand-eye coordination. Must be able to bend, stoop, reach, push and pull throughout the workday. Must be able to lift and carry up to 20 pounds occasionally. Must have the cognitive ability to understand related concepts; comprehend, remember and follow multiple instructions amidst noise and interruption while concentrating on fine detail and tasks. Able to perform simple motor skills such as standing, walking, sitting, etc. Able to perform simple manipulative skills such as writing, filing, etc.

Professional Standards of Attire

Our image does, in large measure, portray who we are, how we feel about ourselves, and how we feel about our work and it can be a real part of your commitment to excellence. Your representation of our professional image to our residents, families, visitors, and each other leaves a lasting impression. It is our intent that work attire should complement an environment that reflects an efficient, orderly, and professionally-operated organization and is free from unnecessary distractions. This policy is intended to define appropriate guidelines for “business casual attire” during normal business operations Monday through Friday. In addition to wardrobe guidelines, this policy may limit natural or artificial scents that could be distracting or irritating to others. A key point to sustaining an appropriate casual business attire program is the use of common sense and good judgment and applying a practice that is conducive to our business environment.

Position Type/Expected Hours of Work

As a full-time exempt position, the days and hours of work are generally Monday - Friday 8:00 a.m. - 4:30 p.m. This position will at times require evening/night and weekend hours based on the needs of the department. On-site presence is expected for attendance at department meetings and staff development programs (mandatory all-staff and/or nursing department). Reasonable availability at other times can be assured by telephone, text and other forms of communication.

Travel

This position may require some local travel within the Gallup area. In addition, there may be an occasional job-related event/conference/meeting requiring travel beyond this geographical region, including overnight accommodations. Associated expenses are determined and approved by both the Mother Superior and the Human Resources Manager. AAP/EEO Statement Little Sisters of the Poor d/b/a Villa Guadalupe provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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