JOB SUMMARY
Reporting to the Assistant Manager, Financial Services, the Collections Executive will primarily perform collection functions and maintain the finance contracts and maintenance fee payments. They will resolve any financial disputes in a diplomatic and professional manner and is expected to perform other related receivable functions. While carrying out the job, they will ensure that all audit requirements are adhered to.
The Collection Executive is also required to perform administrative duties for the Collections Team and other regional sites if necessary. Duties include making frequent outbound collection calls, managing the team’s email account, cancellation paperwork, letters, payoff quotes, collections batching, month end reporting.
CORE WORK ACTIVITIES
Contacting members for delinquent loan instalments as well as overdue maintenance fees (yearly). Maintain & oversee of the department’s mailbox to resolve member’s issues & problems. Prepare re-acquired & revocation summaries for management reviews & approvals. Preparation of the weekly, monthly reports for management reviews. Follow-up on actions with the month end ageing report. Assisting in the ad hoc assignments & projects from management from time to time. Undertake training for the team on the best practices for collections. Review & streamline processes to improve the efficiency & effectiveness of the department.
CANDIDATE PROFILE
EDUCATION AND EXPERIENCE
High School Certificate. Minimum 1 year experience in consumer finance collections, call center or customer service related positions.
Persuasion and negotiation skills are essential
Demonstrates effective problem-solving skills
Well-organised and has a keen eye for detail
Highly service-oriented and is an effective team player
Able to handle all matters in confidentiality
Able to communicate in fluent English and Mandarin Proficient in Microsoft product suite
COMPETENCIES - Fundamental competencies required for accomplishing basic work activities
CRITICAL COMPETENCIES
Analytical Skills
- Learning & procedure driven
- Ability to comprehend, analyze and present data.
- Identify issues and solutions to resolve them.
Interpersonal Skills
- Interpersonal Skills
- Teamwork
- Customer Service Orientation
- Confidentiality
Communications
- Communication (verbal/written) in English and Mandarin.
- Listening
- Telephone Etiquette Skills
- Applied Reading
- Ability to communicate to various levels of a complex organization.
Personal Attributes
- Positive Demeanor
- Dependability
- Integrity
- Adaptability/Flexibility
- Stress/Pressure Tolerance
- Mature and Professional Attitude
- Ability to work independently
Organization
- Multi-Tasking
- Time Management
- Detail Orientation
- Planning and Organizing
Computer Skills
- Computer and word processing skills,
- Proficient in Microsoft product suite
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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