Company: i2Global Virtual Learning Designation: Franchise Success Manager Department: Franchise / Business Development Employment Type: Full-Time Experience: 2–6 Years Industry: EdTech / Education
About i2Global
i2Global Virtual Learning is an EdTech and education organization focused on making quality education accessible through technology-driven learning solutions. The organization works across areas such as K–12 education, online learning, competitive exam preparation, teacher training, upskilling and certification programs, and education-focused franchise opportunities.
About the Role
We are looking for a proactive and result-oriented Franchise Success Manager to manage and support i2Global's franchise partners.
The role involves building strong relationships with franchise partners, helping them successfully launch and operate their centers, driving student enrollments and revenue, and ensuring that franchise partners receive the required business, operational, sales, and marketing support.
The ideal candidate should have strong relationship management, business development, sales, communication, and problem-solving skills.
Key Responsibilities
- Manage and maintain strong relationships with assigned franchise partners.
- Act as the primary point of contact between i2Global and franchise partners.
- Support franchise partners during onboarding, center launch, and business operations.
- Help partners understand and effectively implement company processes, programs, and business models.
- Drive franchise performance through student admissions, lead conversion, revenue generation, and retention.
- Monitor franchise-wise sales and enrollment performance against targets.
- Identify challenges affecting franchise performance and develop appropriate action plans.
- Conduct regular review meetings with franchise partners and track performance.
- Coordinate with internal teams such as sales, marketing, academic, operations, and support teams to resolve franchise requirements.
- Support franchise partners with lead generation, marketing campaigns, promotional activities, and local business development.
- Guide franchise partners on effective sales and counselling processes.
- Track franchise KPIs and prepare regular performance reports.
- Identify opportunities for increasing revenue through new programs, courses, and student enrollments.
- Ensure franchise partners follow i2Global's brand, operational, and quality standards.
- Collect feedback from franchise partners and communicate improvement opportunities to management.
- Conduct periodic franchise visits when required.
- Support the identification and resolution of operational and customer-related issues.
- Work toward improving franchise profitability, partner satisfaction, and long-term retention.
Key Performance Indicators (KPIs)
- Franchise revenue and enrollment growth
- Student admission/conversion numbers
- Franchise partner retention
- Franchise partner satisfaction
- Achievement of monthly/quarterly business targets
- Lead-to-enrollment conversion
- New program adoption
- Franchise operational compliance
- Resolution time for partner concerns
Requirements
- Bachelor's degree in any discipline; MBA/PGDM is an advantage.
- 2–6 years of experience in franchise management, business development, channel sales, partner management, EdTech, education, or a related field.
- Strong relationship management and communication skills.
- Experience in handling multiple business partners or franchisees.
- Strong sales and negotiation abilities.
- Target-oriented and comfortable working with revenue/business targets.
- Good analytical and problem-solving skills.
- Ability to coordinate with multiple internal and external stakeholders.
- Willingness to travel for franchise visits when required.
- Proficiency in MS Excel, PowerPoint, CRM tools, and reporting systems.
Preferred Skills
- Franchise Management
- Channel/Partner Management
- Business Development
- Sales & Revenue Growth
- Relationship Management
- Lead Conversion
- Education/EdTech Sales
- Negotiation
- Performance Management
- Customer/Partner Retention
- Market Development
- Team Coordination
Ideal Candidate
The ideal candidate should be a relationship builder and business growth driver who can understand franchise partners' challenges, provide practical solutions, and help them achieve their enrollment and revenue targets.
A candidate with experience in franchise operations, EdTech, education sales, channel sales, or partner management would be preferred.
Pay: ₹500,000.00 - ₹600,000.00 per year
Work Location: In person
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